Oss Domain Manager - Madrid, España - Manning Global

Manning Global
Manning Global
Empresa verificada
Madrid, España

hace 1 mes

Isabel García

Publicado por:

Isabel García

beBee Recruiter
Descripción
Our client, a leading global ICT service provider, is recruiting for an
OSS Domain Manager to join their business in

Spain
.**
Position Title:
OSS Domain Manager

Position Type:


  • Permanent
    Start Date:
  • ASAP
    Location:
  • Madrid, Spain
    Contact:
  • Tamara Rajic |
    Responsibilities:

Service Delivery:

Manage the end-to-end delivery of IT services, ensuring adherence to service level agreements. Oversee incident, request, and problem management processes to maintain optimal service levels. Implement best practices for incident resolution and escalation procedures.

-
ITIL Framework:

-
Service Improvement:

Continuously evaluate and enhance IT service processes.

Create a plan & drive the change to achieve a high degree of automation, AI adoption to predict failures and deliver autofixes.

-
Performance Monitoring:


Ensure implementation of the right tools and technology to provide a complete dashboard of every single service and help us proactively monitor.

Establish and monitor key performance indicators (KPIs) to assess and improve service delivery. Generate reports and insights for management review.

-
Team Leadership:


Foster a customer-focused culture, emphasizing responsiveness and continuous improvement via automation and adoption of technologies and techniques to move to a predictive way of working.

-
Stakeholder Management:

Collaborate with internal & customer stakeholders to align with overall objectives & goals


Qualifications:


  • Minimum Years of IT Experience 10 years with at least 3 years of experience in the telecom domain.
  • Experience working in telecom service providers is added advantage
  • Proven experience in maintenance & operations for OSS domains for in telecom
  • Proven experience in IT service management, with a strong understanding of ITIL principles.
  • Leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Analytical mindset with a focus on continuous improvement.
  • For more details contact:
  • Quoting reference:


  • ES_MGTR_OSS-DM_

  • Or call
-
_Tamara_
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If you are working for the client we are representing, but have confirmation you are leaving a permanent or contract position, please discuss this with us, so we can discuss representation with you._

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