- Conduct initial user training courses to ensure correct handling of analyzers. Conduct additional training sessions as needed to educate and support customers in the optimal use of The Binding Site assays and protocols. Provide information on the technical aspects related to the analysis of special proteins and advise the client on the interpretation of the results.
- Provide technical support for application of TBS products (assays and analyzers), using problem solving and analytical skills to help in investigation and resolution of customer complaints and enquiries.
- Working both on and off site in a predominantly customer facing role, traveling sometimes at short notice.
- Supporting and advising sales, Marketing, Technical specialists and Engineers to identify risk and handle technical complaints.
- Support Area Managers by reporting on the observed, customer usage patterns, new business opportunities or any other aspect that may help them in their commercial activity.
- Provide technical and administrative support when needed. For example, support in scientific clinical studies (analysis of samples, data collection, statistical calculation), writing of technical reports, etc.
- Create and maintain technical support literature and training materials.
- Maintain a competent and updated and knowledge in Immunology and related pathologies, especially in Monoclonal Gammopathies, as well as of all the company's products and analyzers and competitors' products.
- Attend national and international training courses as required.
- Provide backup for C/S and Technical specialist functions when required.
- Properly report the service activity through the company's integrated management system, IFS (work orders, expense notes, CRM, etc.)
- Carry out specific projects, tasks or reports commissioned by the Manager.
- Keep the Technical Applications Supervisor/Technical Service Manager advised of issues and support needs. Must be customer-focused, working in conjunction with applications and sales teams.
- Science related degree.
- Knowledge of Immunology would be desirable.
- Knowledge of clinical laboratory procedures would be desirable.
- Customer service and support experience, remotely and face to face.
- Experience in training a group of people ensuring trainee needs are met.
- Experience in working with computers and systems.
- Intermediate level of English
- Maintain a valid car driver's license and satisfactory driving record.
- Communication skills
- Good writing and presentation skills
- Time management and prioritization skills
- Problem solving skills
- IT skills
- Collaboration
-
Field Application Specialist
hace 2 semanas
F. Hoffmann-La Roche Gruppe Barcelona, EspañaField Application Specialist · Sant Cugat del Vallès · Sant Cugat del Vallès, Catalonia, ES The Position Objetivo del rol: Asesorar al cliente y dar solución a los problemas técnico-científicos, de nuestros instrumentos y reactivos, de acuerdo a los lineamientos establecidos en ...
-
Field Application Specialist
hace 2 semanas
F. Hoffmann-La Roche Gruppe Barcelona, EspañaThe Position Objetivo del rol:Asesorar al cliente y dar solución a los problemas técnico-científicos, de nuestros instrumentos y reactivos, de acuerdo a los lineamientos establecidos en los manuales y procedimientos del Global Customer Support, con el fin de asegurar su uso y fun ...
-
Field Application Specialist
hace 2 semanas
F. Hoffmann-La Roche Gruppe Barcelona, EspañaThe PositionObjetivo del rol: Asesorar al cliente y dar solución a los problemas técnico-científicos, de nuestrosinstrumentos y reactivos, de acuerdo a los lineamientos establecidos en losmanuales y procedimientos del Global Customer Support, con el fin de asegurarsu uso y funcio ...
-
Field Application Specialist
hace 2 semanas
F. Hoffmann-La Roche Gruppe Barcelona, EspañaThe PositionObjetivo del rol:Asesorar al cliente y dar solución a los problemas técnico-científicos, de nuestrosinstrumentos y reactivos, de acuerdo a los lineamientos establecidos en losmanuales y procedimientos del Global Customer Support, con el fin de asegurarsu uso y funcion ...
-
Application Specialist
hace 5 horas
Sakura Finetek Europe B.V. Barcelona, EspañaWhy Sakura? When it comes to diagnosing cancer, there's no time to wait · At Sakura, we're driven by our desire to advance cancer diagnosis through fully automated anatomic pathology and by providing our partners with best-in-class innovations, quality and customer care. All to d ...
-
Application Specialist
hace 1 día
Sakura Finetek Europe BV Barcelona, España CDIWhy Choose Sakura? · When it comes to diagnosing cancer, time is of the essence. · At Sakura, we are committed to advancing cancer diagnosis through fully automated anatomic pathology. We strive to offer our partners top-notch innovations, quality, and customer care to ensure swi ...
-
Sales Application Specialist
hace 1 semana
Werfen Catalonia, EspañaOverview · Post Date May 7, Number WEBWW-- Job Function Sales Location Cataluña Country Spain About the Position · The Sales Application Specialist Biotechnology (SAS Biotech) is a mixed figure including both sales and technical responsibilities, being his/her main job tasks ...
-
Sales Application Specialist
hace 1 semana
Werfen Barcelona, EspañaOverview · Post Date December 15, Number WEBWW-- Job Function Sales Location Barcelona Country Spain About the Position · Job Summary · The Sales Application Specialist Acute Care Diagnostics (SAS ACDx) is a mixed figure · including both sales and technical responsibilities, ...
-
Clinical Application Specialist
hace 1 semana
Philips Iberica Sau Barcelona, EspañaJob Title Clinical Application Specialist - Diagnosis X-Ray (Fixed Term) Job Description Job title: Clinical Application Specialist - Diagnosis X-Ray (Fixed Term) Develop and execute instruction programs for the users of Philips D-XR products, in order to maximize the independenc ...
-
Sales Applications Specialist
hace 3 días
Recruitmentsolutions Barcelona, EspañaAt Recruitment Solutions we are looking for a Sales Application Specialist in Autoimmunity for one of our potential clients in the healthcare sector.The person who joins will work in the Central Area of the peninsula, specifically in Madrid, Castilla-La Mancha, Aragón and Navarra ...
-
Sales Application Specialist HITS
hace 1 semana
Werfen Barcelona, EspañaOverview · Post Date December 21, Number WEBWW-- Job Function Sales Location Barcelona Country Spain About the Position · Position summary · The Sales Application Specialist (SAS) of Healthcare IT Solutions is in charge of ensuring the specialised sales of Werfen IT products ...
-
Sales Application Specialist Hits
hace 1 semana
Werfenlife Sa. Barcelona, EspañaPosition summary · The Sales Application Specialist (SAS) of Healthcare IT Solutions is in charge of ensuring the specialised sales of Werfen IT products, guaranteeing satisfaction and excelent level of service to our customers, identifying new business opportunities. The aim of ...
-
Customer Applications Support Specialist
hace 2 semanas
Psd Group Barcelona, EspañaCustomer Applications Support SpecialistSummaryLocation: Barcelona (Hybrid)Day Rate: NegotiableDuration: 12 MonthsAvailability: ASAPAbout the ClientMy client is the air transport industry's IT provider, delivering solutions for airlines, airports, aircraft, and governments. Their ...
-
Customer Applications Support Specialist
hace 2 semanas
Psd Group Barcelona, EspañaCustomer Applications Support Specialist Summary Location: Barcelona (Hybrid) Day Rate: Negotiable Duration: 12 Months Availability: ASAP About the Client My client is the air transport industry's IT provider, delivering solutions for airlines, airports, aircraft, and governments ...
-
Applications Specialist
hace 2 semanas
Veralto Barcelona, España Paid WorkDevelops specific marketing plans and activities for specific product(s) or product line(s) to establish, enhance or distinguish product placement within the competitive arena. Develops business plans and product positioning in the marketplace. Oversees market research, monitors ...
-
Cash Application Specialist With English
hace 3 días
Talent Search People - Native Speakers Barcelona, EspañaDo you have a degree in Business or Finance? Do you speak an advanced level of English?Apply now to join an exciting multinational in the retail sector in BarcelonaIn your day-to-day: · • You will process customer payments · • You will ensure that payments are applied according t ...
-
Cash Application Specialist With English
hace 6 días
Jr Spain Barcelona, Españacol-wideJob Description:Do you have a degree in Business or Finance? Do you speak an advanced level of English?Apply now to join an exciting multinational in the retail sector in BarcelonaTasksIn your day-to-day: · • You will process customer payments · • You will ensure that pay ...
-
Cash Application Specialist with English
hace 3 semanas
Talent Search People Barcelona, España CDIDo you have a degree in Business or Finance? Do you speak an advanced level of English? · Apply now to join an exciting multinational in the retail sector in Barcelona · Tasks · In your day-to-day: · • You will process customer payments · • You will ensure that payments are appli ...
-
Cash Application Specialist With English
hace 1 día
Talent Search People - Native Speakers Barcelona, EspañaDo you have a degree in Business or Finance? Do you speak an advanced level of English?Apply now to join an exciting multinational in the retail sector in Barcelona In your day-to-day:You will process customer paymentsYou will ensure that payments are applied according to custome ...
-
Application Development, Senior Specialist
hace 1 mes
MANGO PALAU-SOLITÀ I PLEGAMANS, España De jornada completaEn Mango inspiramos y unimos mediante nuestra pasión por el estilo y la cultura. Estamos en más de 115 países y nuestra presencia online se extiende a más de 110 países. Nuestro equipo está formado por personas de 112 nacionalidades y en un 78% por mujeres. · Buscamos un/a · APPL ...
Technical Application Specialist II - Barcelona, España - Thermo Fisher Scientific
Descripción
:Qualifications:
Knowledge and Experience
Skills and Abilities
At Thermo Fisher Scientific, each one of our 50,000 extraordinary minds has a unique story to tell. Join us and add to our singular mission—enabling our customers to make the world healthier, cleaner, and safer.
