Field Service Engr Ii Levante - Madrid, España - Honeywell

Honeywell

Empresa verificada

Madrid, España

hace 6 días

Publicado por:

Isabel García

beBee Recruiter

Descripción

Duties include developing skills, information and management discipline necessary to deliver services in a timely manner at planned gross margins, leveraging Business Unit's tools, processes and best practices.

Role responsibilities include the Field Service Engineer performing work on contracts and service projects to meet team's financial and productivity metrics.

Management:

Reach objectives in terms of contract retention, billable hours, productivity, process compliance and margin.
Ensure delivery of agreed services on time, within scope, and within budget.

Customer Satisfaction:

Maintain customer's satisfaction at acceptable levels, and resolves customer satisfaction issues.
Review VOC feedback and takes appropriate proactive actions.
Enhance customer satisfaction and comfort by identifying system upgrade opportunities, spot service needs, maintenance contract additions and other sales leads, individually and with his/her assigned team.

Cost Control & Productivity:

Ensure the availability of tools, equipment, and materials required while maintaining and controlling inventory levels.
Actively support the implementation and compliance of productivity enhancing processes related to service delivery, taking ownership to implant these in his or her own scope of responsibility.
Set and implement standards (quality processes, service manuals, hour reporting) and ensure that the service team delivers to performance expectations.

Contract Renewal:

Responsible for ensuring contract escalation and renewal opportunities are maximized against plan and that cancellations are controlled at plan level.

Resource Planning:

Ensure service contracts, additional works and small service projects are resourced properly.
Develop relationships with local subcontractors to ensure adequate pools of subcontractor resources are available.

Health, Safety and statutory compliance:
Ensure safe and healthy work environment through effective communication, training, equipment/vehicle maintenance and facilities improvement.

Where applicable, ensure fire and security industry codes and standards are upheld.
Ensure local statutory requirements are upheld.
Follow the Honeywell SOPs and ensure the team adheres to these emphasizing every service technician utilizes the service hand held tool and all work orders and dispatching is delivered through the Service Management System.
Where applicable, ensure fire and security industry codes and standards are upheld.
Ensure local statutory requirements are upheld.
Follow the Honeywell SOPs and ensure the team adheres to these emphasizing every service technician utilizes the service hand held tool and all work orders and dispatching is delivered through the Service Management System.

EXPERIENCE, EDUCATION / QUALIFICATIONS AND KNOWLEDGE
Minimum associated degree, technical trade school or diploma, or +3 years of equivalent work experience.

Expertise in communicating, negotiating and implementing process.

SKILLS (related to 12 Honeywell Behavior)

Ability to obtain relevant information on operational issues from multiple sources, think broadly about those issues and recognize trends/possible cause-effect relationships.

Ability to make considered and effective decisions and take clear action to address issues.

Ability to build and maintain effective relationships with customers based on trust and mutual understanding.

Ability to achieve results through the transfer of decision-making authority and task accountability to appropriate direct reports setting clear time scales and deliverables and providing ongoing appropriate support and feedback.

Ability to demonstrate energy and determination to achieve results and improvement by overcoming obstacles, remaining effective despite setbacks and challenging current thinking.

Achieve the development of on-site installation, servicing and repair processes of complex equipment and systems. You will provide technical presentations to an audience of customers, other industry peers and competitors. You will achieve revision and correction of work instructions and customer-facing training guides used by field installation specialists. You will drive continuous improvement initiatives in the processes related to field services and product development. You will lead cross-functional groups to quickly fix any administrative difficulties relating to delivery and installation of proper equipment. You will act as an escalation point for Field Service Specialists, Service Engineers, and other stakeholders.

Key Responsibilities: