- Implement new partners on our XML APIs, and optimise the service for existing partners
- Support on group APIs, resolving incidents and finding solutions for optimisations
- Ensure Europcar Mobility Group brands are displayed with quality on third party digital platforms to be customer oriented, protect and increase revenue
- Support evolutions and enhancements, and coordinate with the Squad, Sales & Partners
- Implementation Help the business to deliver new partners with our brands (Europcar, Goldcar, Fox) & provide the implementation guidelinesCoordinate API implementation along with account manager (new partners, existing partners)Provide support to advise partners on functionalities & best practices to improve API usageMaintain documentation in relation with the squad deliveries (Partners Interface user guide, best practices guide)
- Production Support partners and account managers on a daily basisAnalyse partner challenges, identify bugs and work in relation with Tech team & Squad to define the best solutionWork together with the Squad and the Tech team to identify potential risks on production
- Performance analysis Benchmark API partner sites to understand their strategy and align with API featuresCoordinate & communicate any actions of resolution & optimization with partners, account managers, and Product Squad
- Enhancement Gather partner's requirements for your Manager to validate and scope for enhancementsWork closely with the squad to follow-up developmentsTest new developments to ensure they meet the requirements to deliver in production with no regressionProvide KPIs to measure the activities and impacts from deliveries
- Support Provide knowledge & support to Product Tribes and SquadsSupport users/countries/sales on the existing APIsBe ease with any new APIs approach (Car rentals, XRS , Fox API) and be proactive in the implementation
- Scope: APIs, SAR & XRS
- Internal : Product Squads, ITOps, QA, Key Account Managers, Helpdesk management Support, Countries, Partnership, Alliances
- External : Technical web providers, Partners, Brokers, Web agencies, General Sales Agent
- Previous experience : Ability to work effectively with technical teamsExperience in an International environmentClient management experienceEase with API
- Education level / certificates : Degree in Business/Marketing/Travel management or equivalent experience.
- Languages : English: completely Fluent (working language)French and/or Spanish are a plus
- Computer skills and software used : API Knowledge including XML and JSONExperienced with all universal software Ability to learn and use any online tools (Jira / Service Now)SQL knowledge is a plus
- Personal characteristics Exceptional planning and organisation skillsGood attention to detail, perfectionistExcellent communication and interpersonal skillsTeam spiritAbility to work under pressure and manage several projects simultaneouslyCreative
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API Implementation Specialist - Alicante, España - Europcar Mobility Group
Descripción
Company Description
About Europcar Mobility Group
Europcar Mobility Group is a major player in mobility markets. The mission of Europcar Mobility Group is to be the preferred "Mobility Service Company" by offering alternative attractive solutions to vehicle ownership, with a wide range of mobility-related services: vehicle-rental, chauffeur services, car-sharing and scooter-sharing. Customers' satisfaction is at the heart of the Group's mission and all of its employees and this commitment fuels the continuous development of new services. Europcar Mobility Group operates through multi brands meeting every customer specific needs; its 4 major brands being: Europcar - the European leader in vehicle rental services, Goldcar - the most important low-cost car-rental company in Europe, InterRent – 'mid-tier' brand focused on leisure and Ubeeqo – one of the European leaders in car-sharing (BtoB, BtoC). Europcar Mobility Group delivers its mobility solutions worldwide solutions through an extensive network in 140 countries (including 20 wholly owned subsidiaries in Europe, 2 in Australia and New Zealand, franchises and partners). Further details available at:
Job Description
Reporting to API Implementation Manager, you are in charge to :
Major areas of accountability
Internal & External relationships
Qualifications
Personal profile of position holder
Major areas of accountability necessary for success : An all-rounder and team player at ease with analysis skill and eager to support
Additional Information
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin or on a basis of disabilityze
Usuarios de profesión API Implementation Specialist en Alicante
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Sarah Lopez Rouillard
CUSTOMER SUCCESS MANAGER