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    Head of Operations - Madrid, España - JOTELULU

    JOTELULU
    JOTELULU Madrid, España

    hace 2 semanas

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    De jornada completa
    Descripción

    About us

    JOTELULU is a pioneering European cloud service provider, uniquely serving IT companies.

    Given that 80% of SMEs (Small and Medium-sized Enterprises) acquire their digital infrastructure through IT companies, we at JOTELULU have tailored our services to meet this significant demand. Existing cloud providers can't sell directly to these SMEs, creating a unique niche that we effectively fill. Our array of services includes servers, cloud storage, remote desktop, IP telephony, and online backups, all designed to outperform the offerings of traditional cloud providers.

    Our distinct advantage lies in our white-label solution, meticulously crafted for IT companies. This approach not only bridges the gap in the market but also addresses the specific challenges IT companies face with these conventional providers:

    · Simplicity: We streamline the complexity inherent in existing cloud platforms, making our services easy to sell and manage.

    · Profitability: Our model ensures enhanced profit margins, a stark contrast to the slim returns typically seen in this sector.

    · Dedicated Support: Our clients are never alone; we provide comprehensive support for all incidents, big or small.

    Our robust infrastructure is self-managed, with physical servers located in Madrid and Paris, ensuring reliability and top-tier performance.

    Currently, JOTELULU is entering an exhilarating phase of expansion across Europe, broadening our offerings to IT companies. This growth reflects our core ethos—a Product Engineering mindset. As our teams expand, this mindset continues to be the cornerstone of our approach within Product, Engineering, and Data divisions.

    Join us at JOTELULU in this exciting journey as we redefine cloud services for IT companies and their SME clients.

    About this role

    The Infrastructure Operations Team is responsible for maintaining and supporting the global network, storage and compute infrastructure across all sites, ensuring an extraordinary service is delivered for our partners, ensuring all standards, SLA's & requirements are met for the business.

    This represents a superb opportunity for an Infrastructure operations leader who still wants to maintain a technical element to their role.

    You will strive to be recognized for your people leadership skills, growing talent, innovation, operational excellence, and efficiency in the delivery of solutions and services.

    You will

  • Lead the Infrastructure & Operations Team to achieve key results - be responsible for the overall success
  • Work with the team on a daily basis, focusing on their talents and strengths - ensuring they are performing well, are growing, and engaged - empower, coach and mentor them, when needed; create an inspiring, cooperative and efficient agile work environment
  • Define, implement and improve the IT technical and operational environment for the company, both internal and outsourced, to ensure the solutions delivered meet business needs
  • Capacity planning and cost control and forecasting from cloud/datacenter operations perspective
  • Scalability, redundancy, performance and compliance/IT security are key elements in the operation and continuous development of our services.
  • Develop infrastructure processes, documentation and policies, execute locally, apply IT strategy & lead change. Work multi-functionally with other Infrastructure and technology teams across the organisationWhat We Are Looking For
  • We are looking for an experienced manager for our Infrastructure & Operations Team. In your new role, you would be responsible for ensuring the high quality of the team's work, and their professional growth. The team is responsible for maintaining the whole infrastructure of our cloud platform.
  • Strong business acumen and a working knowledge of Infrastructure Operations and Technology functions and processes.
  • Leadership abilities: with a track record of empowering direct & remote teams to perform at a high level
  • Experience in virtualization and cloud hosting with an understanding of cloud technologies and compute environment.
  • The ability to prioritise multiple responsibilities with an appreciation and understanding of ITIL Service Management methodologies.
  • Extensive experience in root cause analysis in complex system and network infrastructures and owning incidents/problems through to resolution
  • Open minded for new ideas and technologies.
  • Recording and controlling based on technical KPIs such as availability, resource utilization and throughput/performance.
  • Reporting, budget & staff planning, participation in audits.
  • Fluent Spanish and EnglishOur values

    We live our values (J.O.T.E.) on a day to day basis, such as:

    · Joy: people who feel happy and confident try new things and are better equipped to face challenges.

    · Ownership: taking the initiative to deliver positive results, being accountable for the outcome of your actions

    · Trust: not only internally, through caring and appreciating our employees but also with our customers, being the core of our business.

    · Effectiveness: which combined with intelligence, imagination and knowledge leads to results.

    What we offer:

    Offices in the center of Madrid and flexible working model.

    Competitive salary: A range of 60k€ to 75k€, reflecting your expertise and impact.

    An environment free of bureaucracy and corporate constraints; a culture where your opinion is highly valued and appreciated.

    Flexibility: a great work-life balance.

    An opportunity for personal and professional growth, supported by high functioning teams and the exciting challenges that come with joining a company at the start of its growth trajectory.

    An inclusive and upbeat work environment: leave your suit behind... we're a t-shirt and converse kind of place More importantly, our company culture promotes diversity and inclusion. The personality and opinions of each of our team members are important and valid, and we aim to offer all employees a safe environment where they can be themselves and thrive

    Professional growth: up to €300 per year for training courses related to your role.

    Flexible compensation: you'll be able to include your monthly expenses in meals and transportation into your payroll.

    Health care: we have optional health insurance as flexible retribution

    Feedback and transparent culture: feedback is the breakfast of champions, and we take it seriously. We have a real-time and honest feedback culture, with monthly formal 1to1 sessions with your manager, a performance evaluation plan (with semestral evaluations) and monthly all-hands meetings to understand all the business information you need

    Ready? Don't wait any longer and apply for this opportunity

  • If you think you don't tick all the boxes but the project sounds interesting to you, we'd still love to hear from you.

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