Dutch Speaking Customer Service for One of The Big - Malaga, España - Patrique Mercier Recruitment

Patrique Mercier Recruitment
Patrique Mercier Recruitment
Empresa verificada
Malaga, España

hace 1 semana

Isabel García

Publicado por:

Isabel García

beBee Recruiter
Descripción

Do you follow all the latest developments in technology and gadgets? Do you have excellent communication skills in Dutch?

_This is your chance to work as a customer representative for one of the Big Five IT companies_:

Patrique Mercier Recruitment is really proud to see our collaboration with one of the
Big Five information technology companies growing bigger and deeper.

This is a great opportunity for you to join our
Dutch customer experience team, to support customers from
the Netherlands and Belgium, after following a complete fully paid training.


Requirements:


What you will bring:


  • Fluency in
    Dutch:
  • Advanced English knowledge
  • Familiarity with iOS and/or MacOS, or comparable technology, is preferred
  • Great communication skills
  • Prior customer support experience would be an advantage
  • Strong troubleshooting skills

Responsibilities:


What you will do:


  • Track and follow cases to ensure they closed in an efficient and timely manner
  • Maintain high customer satisfaction, representing a major brand
  • Provide troubleshooting for mobile devices (mobile phones, tablets & more)
  • Assist customers to manage/secure their account & passwords
  • Setup repairs for hardwarerelated issues
  • Escalate unresolved cases by contacting 2nd level support Interaction Experts
  • Maintain high customer satisfaction

Benefits:


  • Competitive monthly salary
  • Option to work from home
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