Help Desk - Madrid, España - FoshTech

FoshTech

Empresa verificada

Madrid, España

hace 3 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Our mission:

A cutting-edge e-commerce company developing products for our own technological platform.

Our creative, smart and dedicated teams pool their knowledge and experience to find the best solutions to meet project needs, while maintaining sustainable and long-lasting results.

How? By making sure that our teams thrive and develop professionally.

Strong advocates of hiring top talent and letting them do what they do best, we strive to create a workplace that allows for an open, collaborative and respectful culture.

The Role:

What you will be doing....

If you enjoy supporting colleagues so they can achieve their goals, this is you opportunity You will be giving first level remote support for users in European Timezones, and other locations when required.

Be the first line of support for requests from users located in local and remote offices.

Provide efficient and effective technical assistance for incoming queries and issues.

Acknowledge and document all issues and requests in ITSM ticketing system.

Escalation of requests to the appropriate team when needed.

Proactive monitoring of alert systems to recognize issues in production.

Escalation of incidents to appropriate team(s) when there are production issues or outages.

Monitoring of incoming requests and tickets to solve and re-direct them.

Follow up with users and other remote IT teams to resolve on-going requests.

Knowledge and skills you need to have

3+ years of experience providing IT Help Desk and/or Service Desk services B.S.

in Computer Science, Computer Engineering, or a related field, however, a combination of other diplomas, certificates and experience will also be considered.

Exceptional remote troubleshooting of end user devices and software

Experience with technologies including:
Active Directory, Exchange server and other standard user configurations basic networking

LAN and wireless networks, DHCP, DNS and TC/IP Enterprise ticketing and collaboration tools (Jira, Confluence) Monitoring and alerting tools (Site24x7, New Relic, Graylog) Virtual desktops (VDI), remote apps, published desktops or Citrix environment

Experience with end user desktop / laptop setup and troubleshooting

Upper intermediate English and Spanish level

Competencies Proactive, highly motivated and results-focused

Proven time management and organizational skills Self-aware, confident, and determined

Excellent at listening, questioning, and responding to gained information

Comfortable working in a highly flexible, entrepreneurial environment

Good communication skills, both verbal and written

Bonus points for the following

ITIL Foundation certification

MCSE,

MCSA,

MCITP,

RHCE or similar certifications

Experience with Jira, Confluence, PagerDuty, Desktop Central Linux

Why work at FoshTech?:

We will give you the opportunity to be the best version of yourself, develop professionally and create strong working relationships working remote or on site.

While offering a competitive salary, we also invest in our people's professional development and want to see you grow and love what you do.

We are dedicated to listening to our team's needs and are constantly working on creating an environment in which you can feel at home....

If this sounds like the place for you, contact us now

We are an international team of tech professionals that build some of the best digital entertainment and e-commerce products in the business.