Swedish Speaking Part-time Customer Service Agent - Malaga, España - Nordic Jobs Worldwide AS

Nordic Jobs Worldwide AS

Empresa verificada

Malaga, España

hace 3 semanas

Publicado por:

Isabel García

beBee Recruiter

A tiempo parcial

Descripción

Posted 09 April 2024

LocationMálaga

Discipline Customer Service

Reference37404

Viktor Söderström

**_We are looking for Scandinavian speakers to work Part

Time Remote in Spain_**The mission of the team seeking this role is to provide worldclass support to customers for a growing startup.

The key objective of the Customer Support Agent is to resolve users' issues and provide constant support.

NOTE:
_You must have an EU-passport or a permanent residence permit in Spain_

Responsibilities

To contribute individually, and as a team member, to demonstrate excellent Quality and Productivity standards that meet, or exceed, client requirements.
To provide users with solutions through informationgathering, analytical troubleshooting and query research
To deliver a highquality, smooth, unique and flexible customer experience.
To protect confidential and sensitive information and materials
To demonstrate excellent attendance and punctuality
To operate with honesty, integrity and transparency in all aspects of the work.

Duties

To proactively contribute to the achievement of agreed Service Levels
To complete all training requirements deemed appropriate for the role, at induction and ongoing.
To perform any other ad hoc tasks as required for the execution of the client contract.

Essential Competencies:

Excellent communication & interpersonal skills, and highly customerfocused
Excellent organizational skills
Quality focus and Policy adherence
Analytical skills and a keen focus on problemsolving; goal

- & service-oriented

Understanding of, and continuous contribution to, team success
Flexible, innovative & adaptable to a wide range of topics and tasks
Ability to efficiently work to specified project delivery deadlines
Proficiency in Microsoft Office suite
Excellent attention to detail
Must be a good team player
Excellent time management skills

Essential Skills and abilities:

Leaving certificate, or equivalent, and a minimum of 12 months' Customer Support experience
Business qualification desirable
High fluency in Danish and in English, with excellent comprehension (verbal and written), spelling, grammar and punctuation.
Ability to deliver information at customer's knowledge level in an understandable manner
Ability to function in a fastpaced environment
Strong interpersonal skills, with an ability to think independently and follow through effectively

What's in it for you:

- work for an exciting startup