Demo Lead Consultant - Madrid - Konecta

    Konecta
    Konecta Madrid

    hace 2 semanas

    Descripción
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    Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries.


    Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model.

    These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies.


    Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.


    MISSION OF THE ROLE

    We are seeking a highly skilled and motivated Demo Lead Consultant to drive the pre‑sales and enablement efforts for Konecta's Employee Experience (EX) solutions.

    This critical role bridges the gap between our technical capabilities and customer needs, defining compelling use cases and creating end‑to‑end demonstration environments that showcase the value of our integrated technology stack.


    RESPONSIBILITIES
    Define

    clear and impactful EX use cases that align with market needs and Konecta's solution offerings.

    Write

    detailed, engaging demo scripts and storyboards for various target audiences.

    Architect and implement

    a robust, integrated demo environment encompassing all required technologies (CCaaS, GenAI, ITSM, DEX, Endpoint Management…).

    Maximize resource efficiency

    by identifying and reusing existing demo assets and environments.

    Lead the build‑out

    of any missing components or integrations required to complete the use cases.

    Cross-Functional Collaboration & Expertise

    Work closely

    with Subject Matter Experts (SMEs), Product teams, and Sales to gather requirements and validate technical accuracy.

    Maintain

    the demo environments, ensuring they are always current, stable, and reflective of the latest product features.

    Delivery & Enablement

    Execute

    high-impact, live demonstrations for prospects, clients, and internal teams.

    Develop and deliver


    comprehensive training programs for delivery center teams and sales engineers globally, ensuring they can effectively run and articulate the EX demos.

    Record

    and produce high-quality demo videos for internal enablement and external use.


    REQUIREMENTS

    Experience:


    Proven experience (+5 years) in a Pre‑sales, Solution Consulting, or Technical Marketing role, with a focus on creating and delivering product demonstrations, ideally in a digital workplace environment.


    Demo Excellence:
    Exceptional presentation, storytelling, and communication skills, with the ability to simplify complex technical concepts into clear business value.


    Training & Mentorship:
    Demonstrated ability to train technical and non-technical staff in diverse, global settings.

    Fluent English

    is required.

    Technical Acumen (Hands‑on experience required in at least two of the following):

    Contact Center as a Service (CCaaS):
    Understanding of agent desktop, routing, and omnichannel interactions.


    Generative AI (GenAI):
    Experience integrating and demonstrating AI solutions (e.g., Virtual Agents, knowledge retrieval, content generation) within an EX context.


    IT Service Management (ITSM):
    Knowledge of ITSM platforms (e.g., ServiceNow, BMC Helix) and employee-facing service portals.


    Endpoint Management:
    Familiarity with tools and concepts related to device health, remote troubleshooting, and proactive support. xugodme


    Digital Employee Experience (DEX) Tooling:
    Experience with platforms used to measure and manage end‑user sentiment and digital workspace performance.

    Seniority level

    Mid‑Senior level

    Employment type

    Full‑time

    Job function

    Information Technology

    Industries

    Outsourcing and Offshoring Consulting

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