IT Support Technician - Bilbao, España - H2O Innovation USA

Descripción

Summary

The IT Technician will provide knowledge and support to ensure that hardware, network, and software systems are implemented and supported effectively throughout the European offices of H2O Innovation.
The role is based at our Bilbao's office in Spain (Bizkaia_
, _
Basque Country).

Main duties and responsibilities

• Provide remote and onsite IT support to H2O Innovation users;
• Frequent travel to H2O's offices in Europe to support, improve or implement different software's;
• Participate in the management of tickets and user requests: define priorities and ensure followup;
• Contribute to the continuous improvement of the User Support department to improve the satisfaction and overall efficiency of users;
• Participate in different projects for the IT department;
• Anticipate future needs according to the IT support department activities;
• Testing new hardware and software before fullscale installation;
• Performs other related duties.

The above statements are intended to describe the general nature and level of work being

performed by a person in this position. They are not to be construed as an exhaustive list

of all job duties that may be performed by such a person.


Knowledge, skill and education level required

• College degree in computing or IT support or the equivalent;
• Indepth knowledge of Office 365 (Forms, Power Automate, Excel);
• Full proficiency in English and Spanish (both written and spoken);
• Experience with an ERP would be a plus;

Salary and other benefits

• Annual salary ranging from €35,000 to €40,000;
• Working calendar according to "Bizkaia Metal Agreement" and wellness days (12 per year);
• Employee Share Purchase Plan (ESPP)

Job Types:
Full-time, Permanent


Salary: 35,000.00€ - 40,000.00€ per year


Ability to commute/relocate:

• Bilbao, Madrid provincia: Reliably commute or planning to relocate before starting work (required)

Work Location:
In person