Customer Service Representative - Barcelona, España - David Kennedy Recruitment

David Kennedy Recruitment

Empresa verificada

Barcelona, España

hace 1 semana

Publicado por:

Isabel García

beBee Recruiter

Descripción

David Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit a German-speaking Customer Service Representative in Barcelona, Valencia or Benalmádena.

Position:
Customer Service Representative - Fashion

Location:
Barcelona, Valencia or Benalmádena, Spain

Employment type:
Full-time

Remuneration:
Base salary.

DUTIES AND RESPONSIBILITIES:

Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits
Use cheat sheets, guides and protocols provided during the training
Ensure customer satisfaction and provide professional customer support
Identify when the issue should be reassigned to another department
Collaborate with other agents or teams in case of more complex cases
Document each action taken in a CRM system in detail.

REQUIREMENTS:

Native or proficirnt German langauge, fluent English
Possession of excellent writing and verbal communication skills to simplify technical language for nontechnical users
Good disposition to work in a customer service environment
Good listening skills and ability to empathize with others
Ability to take ownership of, and progress calls to resolution or to escalate call to resolution.

**BENEFITS: - Office hours schedule in business hours from Monday to Friday