Customer Support Agent - Barcelona - Glitnor Group

    Glitnor Group
    Glitnor Group Barcelona

    hace 1 semana

    Descripción
    Overview


    Por favor, lea detenidamente la información de esta oferta de empleo para entender exactamente qué se espera de los posibles candidatos.

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    Customer Support Agent (Dutch speaking)

    role at

    Glitnor Group .

    OneCasino, part of the Glitnor Group, is an online casino established in Malta for 8 years, aiming to provide the best gaming experience.

    The team comprises experts in casino development and gamer satisfaction, ensuring top-notch quality in all aspects. OneCasino sets trends in the iGaming industry through exclusive games and a commitment to customer feedback.
    Glitnor Group was founded by industry veterans with extensive experience in founding and managing successful businesses.

    We have a global presence and a proven track record of building and nurturing strong brands, culture, and work environments.

    Our vision is to take global leadership and change the competitive landscape for Game Studios, Game Operators and Lead Generation.

    Glitnor has grown rapidly since 2018 and now has over 200 team members representing more than 20 nationalities. The company has physical locations in Sweden, Malta, Bulgaria, Spain and Gibraltar, and remote team members around the world.
    We are looking for a Dutch speaking Customer Support Agent to join our growing team.

    Glitnor Group is looking to hire a Dutch-speaking Customer Support Agent to deliver a high level of service while always ensuring player satisfaction.

    Based in our Barcelona office (Spain), you will have the opportunity to be part of something unique and help our business continue to provide a first-class service to all of our customers.

    We are growing rapidly, so this could be a great step into long-term career progression.
    What will you be doing?

    Respond promptly and professionally to customer inquiries via live chat and email.
    Provide accurate information and support to players regarding games, promotions, accounts, and technical issues.
    Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction with first contact resolution in mind.
    Assist with account verification processes, including KYC (Know Your Customer).
    Monitor and report on player feedback, suggesting improvements to enhance the player experience.

    Collaborate with other departments, such as Responsible Gambling, Fraud & Payments & AML, to resolve complex issues and improve service delivery while protecting customers from potential gambling harm.

    Stay up to date with industry trends, game updates, and company policies to provide informed assistance.
    Participate in training sessions and team meetings to continuously improve service skills and product knowledge. xugodme
    Who are you?

    Hold a proven background in a customer support role, ideally within the iGaming environment
    Native level of Dutch with a good level of English
    Exceptional communication skills, both written and verbal
    High level of attention to detail
    Enjoy problem solving
    Ability to work well under pressure

    At OneCasino and Glitnor we firmly believe that our diversity is what makes us unique and that everyone is welcome to join us.

    We are committed to upholding a high level of diversity and inclusion throughout our group.
    Seniority level

    Entry level
    Employment type

    Full-time
    Job function

    Customer Service, Administrative, and General Business

    Industries:
    Gambling Facilities and Casinos

    #J-18808-Ljbffr

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