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- Setup and evaluate monitors that alert on symptoms rather than outages for critical applications and services to minimize downtime and ensure their availability
- Gather and analyze metrics from systems and applications to assist in performance tuning and fault finding
- Participate in system design consulting and platform management
- Troubleshoot complex application and environment issues and provide corrective measures
- Respond to incidents and assist with root cause analysis (RCA) investigations
- Assist with the configuration and operational deployment of Baxter Planning applications
- Development of solutions to connect customer systems and extract and transform data
- Support and document production workflow processes
- 5+ years of experience working in a system administration, site reliability, technical support, or data integration role
- Know your way around Linux and the Unix Shell
- Familiarity with configuration management systems like Chef and Ansible
- Experience optimizing queries for SQL and/or NoSQL databases
- Experience working in version control systems such as Git and/or SVN
- Experience building monitors and alerts within AWS CloudWatch or other observability solutions such as New Relic
- Proactive approach to identifying problems, performance bottlenecks, and areas for improvement
- Detail oriented and reliable
- Strong written and oral communication skills
- Fluency in English
- Experience with supply chain management
- Experience deploying and managing services within AWS
- Experience managing and supporting enterprise, SaaS applications
- Highly curious and always seek to understand new parts of a complex domain
- Willing to proactively step in and do the right thing while providing candid and constructive feedback
- Pragmatic and business-oriented approach to problem solving
Application Reliability Engineer - Barcelona, España - Baxter Planning Systems, Inc.
Descripción
Company Overview
Founded in 1993, Baxter Planning has 30+ years of industry expertise setting the standard for SaaS in the service supply chain planning space. With a strong and growing customer base, we are developing new products and solutions as well as finding new ways to extend and enhance our established products building on our success in the market. We combine the agility and innovation of a start-up with the stability of an established, profitable, global company.
Baxter Planning is headquartered in Austin, Texas with offices in Spain and India. Though this role will mostly be remote, the position will be located out of our rapidly growing Barcelona office. Joining Baxter Planning you will find that we strongly value our team members and culture as it is reflected in our generous benefits, exciting and supportive work environment, and excellent work-life balance. Position Overview
As an Application/Site Reliability Engineer at Baxter Planning, you will be part of a collaborative, globally distributed Production Engineering team that operates at the intersection between software development, IT operations (DevOps), and technical support in service of maintaining uninterrupted operation across our suite of applications. Responsibilities of this role include monitoring, automating, and improving the reliability, performance, and availability of applications in addition to troubleshooting support escalation incidents. Activities can range from production code changes to supporting customer implementation configuration needs to alerting and monitoring adjustments. A critical responsibility for this role is to monitor and ensure receipt and processing of data from customer systems to Baxter Planning's products. Application/System Reliability Engineers are responsible for keeping all Baxter Planning applications and production services running smoothly. An ideal candidate will possess several skill sets including proficiency with data technologies, ETL, and SQL; familiarity with scripting languages such as Python, Ruby, and/or Bash; working with Linux Systems and basic administration; passion for data analytics; and excellent communication skills. Responsibilities