Nest Technician - Barcelona, España - Beazley

Beazley

Empresa verificada

Barcelona, España

hace 3 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Resumen:

Job Title:
NEST Technician

Division:
Claims Solutions - Group Claims

Reports To:
This role will be based in Farmington, reporting to the NEST Team Lead

Key Relationships:
Claims management and staff, underwriters, insureds, brokers and service providers

Job Summary:

This is an entry-level role focusing on monitoring claims that are not expected to impact Beazley financially in support of the Beazley vision of being the highest performing specialist insurer.

To support senior claims management staff by effectively communicating claims updates and escalations, so as to achieve high levels of satisfaction for the insured and broker through high quality service.

General

Who We Are

Beazley is a specialist insurance company with over 30 years' experience helping people, communities and businesses to manage risk all around the world.

Our mission is to provide beautifully designed insurance, innovating to give our clients the maximum benefit with minimum hassle.

Our products are wide ranging, from cyber & tech insurance to marine, healthcare, financial institutions and contingency; covering risks such as the weather, film production or protection from deadly weapons.

Our Culture
We employ over 1,500 people globally, hosting a wonderful diversity of cultures, experiences and backgrounds.

We are proud of our family-feel culture at Beazley that empowers our staff to work from when and where they want, in an adult environment that's big on collaboration, diversity of thought & personal accountability.

Our three core values inspire the way we work and how we treat our people & customers - 1) Be bold 2) Strive for better 3) Do the right thing.

Upholding these values every day has enabled us to become an innovative and responsive organisation in touch with the changing world around us - our ambitious I&D & Sustainability targets are testament to this.

We encourage internal career progression at Beazley, giving you all the tools you need to drive your own career here, such as iLearn (our own learning & development platform), LinkedIn Learning, our mentorship program and external qualification sponsorship.

As a Beazley employee, you also get access to our fantastic array of benefits which include commuting reimbursement, free in-office lunch, six months parental leave and a lifestyle allowance, amongst many others.

Responsabilidades:

Key Responsibilities:

Monitor claims with no expected cost to Beazley with support from line management, from notification to closure
Liaise with service providers, brokers and other stakeholders to support the effective monitoring and escalation of claims
Assist with claims data requirements
Where necessary, produce and maintain spreadsheets, bordereaux and databases to enhance data presentation, analysis, and storage
Participate in crossteam and intrateam projects, as required
Comply with standards for timeliness of contact, followup and payments
Build effective working relationships with other team members
Promote the Beazley brand of excellence and professionalism in client service and build positive relations with our brokers and insureds

Authority & Minimum Standards observance

Operate within approved claims authorities at all times
Maintain a thorough knowledge of industry regulations and minimum standards
Ensure compliance with the regulations and Beazley's claims control standards and protocols

Operational

Assist to ensure the monitoring of claims conforms to the agreed standardized processes and use of share service functions as appropriate
Contribute to the commitment to, and active development of a continuous improvement culture within the overall claims function

Conflicts of Interest

Adhere to Beazley's Conflicts of Interest policy, alert the appropriate person to any potential conflicts of interest and take steps to resolve them promptly
Immediately advise your Claims Team leader or Group Head of Claims if you observe any Beazley employee seeking to exert undue influence on another team member to act improperly in the management, reserving or settlement of any claim

Cualificaciones:

Personal Specification:

Education and Qualifications

Bachelor's Degree or equivalent in insurancerelated work experience

Skills and Abilities

Able to work with a large amount of detailed information whilst retaining focus and achieving consistent quality and accuracy
Ability to clearly document and communicate claims updates
Proficient excel skills, with a willingness to learn
Client and broker management skills

Knowledge and Experience

Experience working in a Lloyd's/general insurance environment advantageous
Past claims experience beneficial

Aptitude and Disposition

Selfmotivated, flexible and enthusiastic
Professional approach to successfully interact with senior management/colleagues/external suppliers
Diplomatic, cooperative and c