Customer Success Adoption - Madrid, España - Pleo

Pleo

Empresa verificada

Madrid, España

hace 3 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Howdy Serás tu nuestro nuevo compañero/a en nuestro equipo de CX SMB? Ok, we have tested that you can read Spanish, let's move on in English **Cash is old school - out of pocket expenses suck. Workplaces need to be more trusting, progressive, and - that's right, we're going to say it - fun.

And that is what we are here to do - but we need your help.

We, at Pleo, are looking for
hands-on customer experience professionals to join our Spanish team in our amazing Madrid office

If you can recognise this, then you are the one we are looking for:

You have an open mindset that always looks for the positive. Your customers and colleagues find your energy contagious.
You truly enjoy helping others move and improve. It is part of you to make sure that the customers scale with your help.
You love goals and objectives. You don't always need to be given tasks you create your own tasks while chasing your targets, and it motivates you to reach them.
You love a fast paced and dynamic environment, where you jump from one task to another. From one conversation with a customer to another.
You are a trustworthy person who always ensures that deadlines are reached, promises are kept, and you do what is expected of you.
You are empathic. You have a strong ability to feel how others are doing. You are also able to communicate in a very empathic way and touch people's emotions
You are the person who always wants to improve everything. It can always be optimised, and done just a little bit better every time.
You love to see all the possibilities there are for our customers in the future. You love thinking about the future and making it a reality.
Fluency in
Spanish and English

In Adoption, our mission is to
"Prevent churn, drive product adoption, and ensure that every customer feels valued at Pleo.

"

Your responsibilities will be to

Have a strong focus on adoption and nurturing for customers that have already been onboarded.
With more than 4000 customers in the Spanish market, this is not the typical 1:1 approach customer success role, and you will have to think outside the box to provide help and value with a 1:manyapproach. This is crucial for the role in our SMB segment
Identify gaps between best practice and actual usage of our product and features.
Make sure the customer learns about and uses all the features we offer at Pleo.
Play a critical role in managing customer escalations and proactively communicating upcoming product changes and enhancements.
Help Pleo to achieve operational excellence for its customers.
Do everything in your power to avoid customer churn by working with health scores, product and feature adoption.
Collaborate across teams to improve the entire customer segment from lead to nurturing.
Creating great nurturing of scale through automation, optimisation, and the right data usage.

Show me the benefits

Your own Pleo card (no more outofpocket spending)
Flexible working remote options for those onsite (just speak to your team)
Trips to somewhere for team camps (both companywide ones and teamspecific ones)The last one we had was in Croatia
Continual learning and development opportunities.
25 days holidays (annual)
Private Healthcare
Lunch is on us

-
2500€ budget per year to spend on what you need... maybe you were thinking about painting classes? or travelling to Asia? or even buying a new TV for your home?.

And here are some other nice gestures that we make

Loads of weird and wonderful niche communities to join in the company (we're talking guerrilla gardening, liquids tasting, the Pleo band, learning to code initiatives, that type of thing)
Wild enthusiasm and encouragement from us if you want to host MeetUps, events, etc we'll help (venue, food etc)

Why join us?:

Working at Pleo means you're working on something very exciting: the future of work.

Through fintech we've seen a way to impact how people work; we think company spending should be delegated to all employees and teams, that it should be as automated as possible, and that it should drive a culture of responsible spending.

Based on some pretty amazing Series C-round investment in 2021 we think we're onto something big.

So, in a nutshell, that's Pleo.

Today we are a 800+ team, from over 100 nations, sitting in our Copenhagen HQ, London, Stockholm, Berlin, Madrid, Montreal, or Lisbon offices —and quite a few full-time remotes in 35 other countries Being HQ'd out of Copenhagen means we're inspired by sensible things like a good work-life balance.

If you don't work in the office with us we'll help you get up the best remote setup possible and will fly you in for our amazing team camps