Technical Account Manager - Madrid, España - Fortinet

Fortinet

Empresa verificada

Madrid, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Preferred location is Madrid or close to any of our Spanish offices( Madrid, Murcia/Sevilla/Bilbao/Barcelona - working on a hybrid work mode

Fluency in Spanish and English is mandatory

Would you like to join the leading global provider of network security solutions to help strategic accounts optimizing their customer experience? At Fortinet we are looking for a Technical Account Manager to build a long term trusted relationship by operating as primary technical advisor for key enterprise customers.

As Technical Account Manager you will develop a deep understanding about the customer business/technical needs that will be used to provide technical support solutions tailored to their needs and challenges.

Your proactive guidance will help keeping the customers mission critical

environments healthy by identifying potential issues before they become problems and improving the overall customer experience via best practices and technical recommendations that will optimize their return of investment.

If you are keen in helping customers achieving their strategic objectives while working on cutting edge security products then come and join our team.

Key Responsibilities:

Develop a deep understanding about the customer business/technical needs to provide technical information, guidance and support
Become a trusted advisor by proactively guide your customers with technical recommendations and best practices
Run advanced troubleshooting on the full range of Fortinet products, reproduce customer environments on lab equipment, recommend potential new solutions
Take initiatives and ownership of customer incidents to drive for timely resolutions
Manage customer communications and expectations until the closure of each case
Participate in customer conference calls or face to face customer meetings
Produce service reports to summarize service activity and performance for key stakeholders
Report Software/Hardware related issues to R&D department and assure followup

Skills and Attributes Requirements:

Good understanding of data networking protocols, specifically TCP/IP, routing and switching
Strong troubleshooting and problem solving skills
Face to face and remote customer management experience
Previous experience in a technical support position with telco or large enterprise space.
Strong interpersonal and communication skills
Previous experience on Fortinet products is an advantage
Fluency in English and Spanish is essential

Educational and Experience Requirements:

Minimum of 6 years of experience in a technical support/postsales role
Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent experience
Fortinet certification NSE4, NSE5, NSE7, NSE8 a distinct advantage