Customer Service Representative Sales Admin Uk/ie - Barcelona, España - Agilent Technologies Inc.

Agilent Technologies Inc.

Empresa verificada

Barcelona, España

hace 4 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Located in the city center, the Barcelona office is home to a variety of local and international functions.

One of the Key functions in Barcelona is the Customer Operations Center handling quotes, order processing, invoicing and deliveries for Europe.

Agilent Spain has been ranked as a top workplace and received the Great Place to work certification.

This recognition is awarded to those organizations dedicated to encouraging an inclusive and quality work environment for all and demonstrates 30 years of research to quantify the current state of your workplace culture and show you how it compares to the best in the world.

Are you passionate about customer experience and ready to delight our customers and want to work for Agilent Technologies?

We are looking for a proactive and motivated Customer Service Representative for the UK market who will be part of a fast paced, diverse work environment where you take ownership of your work while collaborating closely with internal and external customers.

This is a job position that requires excellent communication and organization skills.

Your primary responsibilities will be:

Booking of assigned orders
Order management
Customer service and call handling
Manage blocked orders
Resolve issues throughout the quote to cash cycle. A clear set of priorities and expectations for the job and the company provide a framework for you to innovate new ways of meeting customer needs.
The Customer Service Coordinator is a key role who will interface with customers Account Managers (AM), Sales Agents, factory/Logistic Centre and the country Contact Centers to communicate and deliver information.

Your key deliverables:

Booking and order management of orders in accordance with Order Acceptance Policies and Service Level Agreement
Daily follow up with Logistics to assure timely delivery, escalate overdue orders or missing parts
Customer and partner callshandling through the IVR (within the established SLAs).
Guarantee and guard compliance (Order acceptance policy and updating of Business/Audit control reports)
Meeting targets for Shipped Not Invoiced or delivery blocked orders to ensure timely invoicing, on time deliveries and revenue maximization.
Keep customers advised about their order status measured through ACX (Agilent Customer Experience Survey): Ease of Placing Order and Ease of Tracking Order
Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Qualifications:

Require some higher education or specialized training/certification, or equivalent combination of education and experience.
-
Language skills: English (another European language is highly appreciated):

Strong Customer Focus and Customer centric mind-set
Strong Interpersonal and communication skills
Cross function/team collaboration skills ability to work in a team
Ability to multitask, prioritize, and manage time effectively and improve efficiency
Innovative mindset, always seeking to improve the job and provide solutionoriented feedback
Ability to Work Under Pressure / Positively manage stress that is typical in a customer service environment

Agilent offers a competitive compensation and benefits package, as well as core global benefits to all staff - but in addition to these, the Spanish business offers:

Agilent Result Bonus
Stock Purchase Plan
Health insurance
Life/Death insurance
Internal and external training opportunities
Lunch vouchers
24 days of vacation plus bank holidays
Gym Funding

Agilent Technologies Inc. is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.