French Speaking Online Technical Support Remote Engineer – Microplate Instruments - Barcelona, España - Agilent Technologies, Inc.

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French Speaking Online Technical Support Remote Engineer – Microplate Instruments (Biotek) page is loaded French Speaking Online Technical Support Remote Engineer – Microplate Instruments (Biotek)

Apply locations Spain-Barcelona France - Île-de-France - Paris France-Olympe time type Full time posted on Posted 26 Days Ago job requisition id Job DescriptionAgilent inspires and supports discoveries that advance the quality of life.

We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best:
improve the world around us. Information about Agilent is available at .

As our next Online Technical Support Remote Engineer, your primary focus will be to provide customers with post-sales technical and applications support on PLXB microplate reading, cell/tissue imaging, liquid handling, and automation products.

You will be responsible for providing technical support for these products remotely by phone, email, live webchat, and other remote support tools understanding customers' problems, recommending solutions to meet their needs, and ensuring their satisfaction.

More information about Agilent's Microplate Instruments .

Your main responsibilities will be:

• Investigate and answer technical questions related to instrument hardware, software, and consumables, as well as applications
• Document customer interactions in support tickets
• Follow up on and close out support cases regularly and in a timely manner, and follow the appropriate customer concern process as needed
• Comply to company processes, including complaint handling
• Work closely with field and repair center teams
• Provide customer feedback to internal departments such as marketing, product support, and sales
• Develop technical resources for customers
• Occasionally travel to attend events such as internal Agilent training classes and customer service call shadowing

For this role, the ideal candidate would ideally be based in Barcelona however, we are open to have somebody based in anywhere else in Europe.

QualificationsWe are looking for a motivated individual with the following background:

• University Degree in Life Sciences (Biology, Biochemistry, Biotechnology...)
• Significant hands-on laboratory experience with instrumentation such as microplate readers, cell/tissue imaging and/or liquid handling
• Full proficiency in English and French
• A first customer-facing experience would be a strong plus

On a personal level, you are autonomous, outgoing and customer-focused. You also have excellent interpersonal and communication skills to interact with many external and internal partners. You enjoy helping others and solving problems. Whilst being flexible and adaptable, you have also strong planning, organizational and time management skills.

We offer:

• Permanent Contract
• Outstanding company culture
• Career development opportunities
• Company pension scheme, yearly company bonus, private health care, stock purchase plan, medical & life insurance...
• A position within an international organization, offering a dynamic working environment, with exciting challenges and opportunities

We will make sure you get all the training and development opportunities you need to become the best in your field

Agilent Technologies Inc. is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Option to Work RemoteYesTravel RequiredOccasionalScheduleSchedule:
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View Graduate and Student Job Search and ApplyAs a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life.

Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals.

As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges.

Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people.

With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes.

We work collaboratively with our customers on their journey to make a real difference in human lives.

Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation.

We can't wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at .
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