Head of Customer Success - Madrid, España - Coverflex

Coverflex
Coverflex
Empresa verificada
Madrid, España

hace 1 mes

Isabel García

Publicado por:

Isabel García

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Descripción

About Us:

Compensation is more than a pay-check, and traditional approaches don't adequately reflect it or the way people work today.

We're on a mission to change that. We see compensation as everything a company gives their people in return for the work they do. It should be easier to understand, offer, manage and spend.


Long-term, we're working towards becoming the place where compensation happens and is managed by those who award and receive it.

We're on our way to coining the term "Compensation-as-a-service".

We're proud to be backed by leading European VC funds, having raised over €20 million.


About You:


  • You are passionate about and an expert in nurturing a base of highly engaged, satisfied accounts who get tremendous value from Coverflex.
  • You excel at designing scalable postsales experiences, creating models that efficiently manage and prime newly onboarded opportunities for growth.
  • You have a proven track record in fastpaced, resultsoriented gotomarket (GTM) environments, ideally within SaaS companies.
  • You've succeeded before at hiring, training, and leading teams to meet and exceed product activation, retention, and overall customer health goals.
  • You possess strong analytical skills, using data to make decisions and to design systems that scale the team and enhance efficiency.
  • You have outstanding collaboration and communication skills, with a proven ability to present, demo, and onboard seamlessly.
  • You're fluent in
    English and Spanish (internal communications are primarily in English).
  • You feel at ease at crossselling and aftersales service, managing accounts ranging from 50 to 1,000 FTEs.
  • You are exceptional at building lasting relationships and leveraging networks for efficient referrals.
  • You're quick to adapt and comfortable in new, challenging, and crossfunctional environments.
  • Resilient and tenacious, you bring a "_we can do this_" mindset that thrives in overcoming challenges.
  • Skilled in optimizing team output and efficiency by enhancing systems and processes to better service customers.

Nice to haves:


  • Hubspot is your friend;
  • Data analysis skills and a robust industry network in HR/tech.
  • Solid understanding of the Spanish HR/Finance Tech landscape.

The Role:


On a typical day, you will...

  • Design and implement a scalable postsales experience, creating a model where recently onboarded opportunities are quickly managed and primed for growth, contributing directly to our strategic business goals.
  • Strive to exceed key performance metrics including product activation rates, retention, and customer satisfaction.
  • Hire, train, and develop the best team for our postsales strategy, focusing on cultivating a highperforming culture and fostering professional growth among team members.
  • Maintain and enhance a highperforming culture by setting clear expectations, providing regular feedback, and ensuring that key performance metrics are met consistently.
  • Improve team output and efficiency over time by optimizing systems and processes, aiming to deliver superior service to customers.
  • Represent the customer success team crossfunctionally, ensuring seamless cooperation and collaboration with departments such as Marketing, Sales, Product, and Engineering.
  • Build and maintain robust relationships with clients, understanding their specific needs to tailor solutions that enhance their experience and satisfaction.
  • Deliver compelling product demos and utilize sales data and CRM tools to manage your pipeline effectively, ensuring a steady flow of customer engagement and feedback.

Salary Range:

For this role we have a total gross package of
48.000€ to 62.000€** (plus variable compensation and other benefits).


The stages for this hiring process are:

  • CV Screening
  • Pre-Interview Questionnaire
  • Interview with People
  • Business Case
  • Interview with Head of Customer Success (Portugal) & Country Manager (Spain)
  • Interview with CEO.

Equal opportunity employer:

Coverflex is an equal-opportunity employer.

All applicants will be considered and analysed regardless of ethnicity, religion, gender identity, sexual orientation, national origin, age, or disability status.

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