City Experiences Operations Manager - Palma de Mallorca, España - TUI

TUI

Empresa verificada

Palma de Mallorca, España

hace 1 semana

Publicado por:

Isabel García

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Descripción

The Category Management team develops the strategy for growth, profitability, and customer satisfaction on TUI Musement's global portfolio of more than 3,000 own-operated and own-branded experiences, comprising guided tours, day trips, boat trips, activities and more.

We use data to spot opportunities and lead the initiatives, collaborating with stakeholders to deliver profitable growth and create more smiles for our customers.

Join us as a City Experiences Operations Manager and play a key role in defining, planning, and managing the operation for TUI Musement Own Experiences across our priority city destinations.

You will optimize flows, partnerships, on the ground customer service and deliver a top-quality experience at all levels, whilst ensuring a profitable operation.

ABOUT THE JOB

Define scalable solutions and models organising and providing suppliers (tourist guides, venues, drivers)
Improve operational processes where needed based on customers' and suppliers' feedback and on current tools available
Collaborate with supply teams on top venues/attractions partnerships to ensure sufficient availability
Analyse data to improve KPIs such as customer satisfaction, gross margins
Lead, motivate, and develop direct reports on an ongoing basis, and provide direct feedback, counselling, and coaching to drive practices and processes and overall accountability
Support with guides onboarding, training, and overall motivation of freelance guides to continue to work with TUI Musement
Collaborate with the Category Management team to review and present wins, key risks, recommendations, and opportunities

ABOUT YOU

Bachelor's degree or equivalent in a related field
Relevant experience in the "tours and activities" industry, especially in Operations roles
Fluent English language, both verbal and written. Italian and Spanish advantageous in addition
Willing to work on weekends and bank holidays
Good interpersonal and negotiation skills and willingness to listen and satisfy customers' and suppliers' needs
Ability to manage a global team based in different locations
Excellent verbal and written skills, ability to adapt style according to the audience
#playasateam:
Ability to analyse data on commercial performance and customer satisfaction; spot trends; identify opportunities and threats and propose practical solutions
#Getitdone:
A proactive, handson approach, working at a fast pace to make an impact
#Getitdone:

Innovative, digital-savvy

constantly looking for opportunities and driving efficiency and business results
#pushtheboundaries:
Exceptional ability to work with multinational colleagues and gain buyin from a range of stakeholders
#celebrateourdifferences

ABOUT OUR OFFER

Competitive salary and benefits as standard
Career progression opportunities in more than 50 countries worldwide
Develop yourself as part of a friendly, richly diverse and virtual international team
Exceptional approach to your learning access to free learning platforms & language lessons

TUI Musement is a leading Tours & Activities business.

It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide.

There are over 130,000 'things to do' in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers.

We also offer services to cruise lines through Intercruises Shoreside & Port Services in ports worldwide.

TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.

**#TUIJobs #TUIMusement