Associate Support Engineer - Sin especificar, España - Oracle

Descripción

Graduate/ Starter role in ITNo professional work experience is required but an educational background in Informatics, Computer Science or Engineering is preferred

Location:
Oracle Madrid office - Paseo de la Castellana 81, MADRID, 28046Hybrid working: 50% office based.
Working as part of the Oracle Customer Connected Service Delivery (CCSD) team supporting EU customers in English and Spanish. Covering 24/7 and 365 days/year support to customers.

Applicants for this role should be located in MadridFluent English and Spanish are required as you will be supporting customers by phone in both English and Spanish.

There are 3 shifts over 24 hours 7am-3pm. 3pm-11pm. 11pm-7amAll team members need to be flexible to work all 3 shifts in a per-arranged schedule.
The shifts are over 365 days per year.
No sponsorship or relocation available for this roleWhy work at Oracle

• A competitive salary with exciting benefits
• Flexible and remote working
• Learning and development opportunities to advance your career
• An Employee Assistance Program to support your mental health
• Employee resource groups that champion our diverse communities
• Core benefits such as medical, life insurance, and access to retirement planning
• An inclusive culture that celebrates what makes you uniqueWhat you'll doWe need you to understand operating systems, hardware, software, networks, and how they work together. You'll support our customers with technical l issues
• Answer customer support calls and queries in Spanish and English
• Provide solutions to customers or pass their case to the relevant team
• Resolve issues in real-time where possible
• Manage escalations and advise our teams on customer issues
• Update cases in our customer database
• Communicate case progress to customers
• Meet or exceed individual and company targets
• Working on shifts 24x7 3 shifts per day (at 7:00 AM, at 15:00 and 23:00). Schedule posted monthly and flexible because shifts can be changed in agreement with other colleagues.
• Work about 50% of the time from Oracle Madrid officeWe also use...
• Multiple and different support tools to deliver the best service.
• We support all Oracle technology stack using Operating Systems,Oracle Databases and applications, Oracle FMW, and Oracle Enterprise manager.

ITIL processes:
Incident, Problem and Change managementAt Oracle, we don't just respect differences — we celebrate them.

We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities.

That's why we're committed to creating a workplace where all kinds of people can do their best work. When everyone's voice is heard and valued, we're inspired to go beyond what's been done