German Customer Service Representative - Barcelona, España - Pierce
hace 2 semanas
Descripción
Pierce is one of Europe's most successful online retailers.We are growing rapidly and we are currently looking for Customer Service Representatives in Barcelona, Spain, where we have opened a brand new Customer Support office near Sagrada Familia.
The team there will provide great customer service for most of our European markets and we expect it to continue to keep expanding.
Customer Service Representative will have the critical task of supporting Pierce customers.Our clients not only expect great products at the best prices, they have come to know us as friendly motorcycle experts who love to help people who enjoy riding.
The team will support the multi-site operation with responsibility for ensuring customer satisfaction globally and across multiple brands and markets.
You will receive great support from our dedicated and experienced management team.
We are passionate about riding motorcycles and have an exciting program for employees who want to learn to ride or get more involved in motorsport.
Knowledge, skills & abilities:
You have excellent oral and written communication skills in: German but also in English.
You're patient, empathetic and passionately communicative. You can put yourself in the customer's' shoes and advocate for them when necessary.
You can balance the customers' needs with the needs of our business.
You have strong problem solving and analytical skills. Pay attention to details and clearly communicate and share solutions with customers and with your colleagues
You bring a can-do attitude, are solution oriented and have a positive mindset
You have a high level of computer literacy
Previous experience in Customer Service in a fast-growing online retail environment is considered a plus, as is any affinity with motorcycles
Essential duties & Responsibilities
You will act as a liaison between Pierce and our customers, resolving with accuracy and efficiency questions or issues that any emerging questions or issues that our customers might face with accuracy and efficiency
Your goal is to ensure excellent service standards, to respond efficiently to customer inquiries and to maintain high customer satisfaction
Specific day-to-day tasks will include:
Answering inquiries and questions by mail and chat only according to Pierce standards (no phone)
Handling return cases in an effective way
You will also capture customer feedback and use that to identify potential improvements in our current processes, systems and procedures
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