Content Coordinator French Language to Omni Sales Team - Barcelona, España - H&M

Descripción

On this journey we ́re all working together to create the best omni customer offer for our customers and as a Content Coordinator you will be a key player in making this happen. Together with the rest of the Customer Activation team within Omni Sales Team you will work towards aligned and cross-functional goals, driving omni sales performance and customer centricity in all parts of your work.

Key responsibilities include:

• Proofreading all translated and SEO related copy (based on brand guidelines and tone of voice) to secure a relevant message for customers in the local market.
• Being fully immersed in the local daily social publishing plan to understand all global and local content (Facebook, Twitter).
• Publishing global and local content on local social pages (Mainly Facebook, X).
• Being the point of contact for Customer Service and PR in case of negative customer engagement in social media.
• Writing copy in French for internal communications related to store information, newsletter, landing pages, local customer communication needs etc.
• Setting KPIs and goals for organic social content and following up.

Education & Skills

• Marketing or Copy degree/relevant qualifications – if not, at least 3 years of experience in copy and social content roles in agency or client side (preferably fashion)
• Great language skills in French and English
• Used to writing about fashion
• Have worked with publishing of social content in Facebook, Twitter
• Good understanding of marketing content and digital channels
• Structured, organized and efficient
• Good analytical ability and insights driven

Experience

• Copywriter/Proofreader as well as social channels experience from fashion retail and/or creative agency
• At least 3 years of working experience in above areas
• Have experience from handling fashion copy and translations for digital channels
• Have experience from managing organic social media accounts for the biggest social platforms
• Have experience from coordinating with many stakeholders and teams

This is a permanent position based in Barcelona, Spain and we offer a local contract.

If you feel that your experience, skills, and ambitions align with this position, please apply no later than Monday 12/05/2024.

We look forward to receiving your application.

H&M is committed to creating a Diverse & Inclusive environment and we are actively looking for qualified candidates irrespective of race, gender, gender identity, sexual orientation, ethnicity, religion, national origin, disability or age.