Supervisor - Plaza Catalunya - FURLA

Descripción

JOIN THE FURLA FAMILY @ LA ROCA VILLAGE

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KEY ACCOUNTABILITIES

· Assist and support in managing daily operations: sales, administration, customer service, merchandising and communication

· Maximize contribution by helping to achieve budget sales and controlling costs

· Assist with Staff selection, training, HR management and administrative issues

· Develop and motivate the team in order to achieve highest possible levels of customer service and performance.

· Have a focus on sales and key performance indicators of the store results by ensuring a professional handling of our customers' needs

· Manage customer experience, queries and complaints in a timely and efficient manner. Ensure that customer service standards are adhered to and business opportunities are maximized.

· Manage store presentation including cleanliness, visual display and merchandising so it is reflective of the brand.

· Reach targets and respect the priority of all activities assigned by the Store Manager in relation to store's image, performance and profitability

KEY REQUIREMENTS

· Smart, intelligent, fun, goal orientated, and driven by integrity

· Excellent in Spanish xugodme and English

· Retail Leadership experience in a vertically integrated company

· Knowledge of the Markets is an asset

· Hands On mindset

· Self-starter

· Accessories experience is an important plus

· Results-oriented and process driven, with high expectations of self and team

· Exceptional written and verbal communication skills

· Encourage an open, honest and positive team environment