IT Support Field Engineer - Valencia - Excis Compliance

    Excis Compliance
    Excis Compliance Valencia

    hace 3 días

    Descripción

    WE'RE HIRING: IT Support Field Engineer L2 – Spain

    Obtenga más información sobre las tareas generales relacionadas con esta oportunidad a continuación, así como sobre las habilidades requeridas.

    Company Overview

    A leading global IT services provider delivering onsite, remote, and infrastructure support solutions to enterprise clients worldwide.

    • Operating in 190+ countries
    • Supported by 6,000+ skilled engineers globally
    • Serving 200+ enterprise clients across multiple industries

    The company is committed to service excellence, operational reliability, and delivering high-quality IT support solutions at scale.

    Project Overview

    The project provides comprehensive IT support services to enterprise customers across multiple locations in Spain. It focuses on ensuring seamless end-user experience, business continuity, and high service-level compliance in both onsite and remote environments.

    Role Summary

    The IT Support Field Engineer L2 is responsible for delivering Level 2 onsite and remote IT support to end users, including executive and VIP stakeholders. The role requires strong technical expertise, excellent customer service, and the ability to operate in fast-paced, multi-site enterprise environments.

    Requirements

    Key Responsibilities

    • Provide Level 2 onsite and remote IT support to end users
    • Troubleshoot and resolve hardware, software, and connectivity issues
    • Support desktops, laptops, printers, servers, and peripherals
    • Escalate unresolved incidents in accordance with SLA and ITIL processes
    • Ensure high customer satisfaction and service quality

    Software & Application Support

    • Windows OS installation, configuration, and troubleshooting
    • Microsoft Office and enterprise business applications
    • Email, VPN, and collaboration tools
    • User account and access management

    Hardware & Devices Supported

    • Desktops and laptops: Dell, HP, Lenovo
    • Printers: HP, Lexmark, IBM
    • Servers and related infrastructure
    • Peripherals and end-user accessories

    Asset & Stock Management

    • Maintain accurate asset inventory and documentation
    • Perform device deployment, replacement, and decommissioning
    • Coordinate hardware refresh and lifecycle management
    • Update asset and ticketing systems

    Remote & Multi-Site Support

    • Provide remote support for distributed user environments
    • Travel to client sites as required
    • Collaborate with centralized service desk and regional teams
    • Support multiple customer locations across Spain

    Additional Responsibilities

    • Deliver VIP and Director-level support with a white-glove service approach
    • Follow ITIL best practices and organizational procedures
    • Document incidents, changes, and resolutions clearly
    • Support IT rollouts, upgrades, and project initiatives

    Required Skills & Qualifications

    Educational Qualifications

    • CompTIA A+ Certification (mandatory)
    • Baseline OEM Certifications (any of the following, depending on assignment):
    • Dell Desktop / Laptop
    • HP Desktop / Laptop / Printer
    • Lenovo Desktop / Laptop
    • Lexmark Printer
    • IBM Printer
    • Server technologies

    Essential Skills

    Behavioural

    • Strong customer service and interpersonal skills
    • Proven experience supporting VIPs and Directors
    • Professional communication and white-glove service mindset
    • Ability to work independently and manage priorities

    Technical

    • Strong Level 2 onsite IT support expertise
    • Advanced troubleshooting and problem-solving skills
    • Experience in enterprise IT support environments

    Language Skills (CEFR Levels A1–C2)

    • English: Proficient (minimum B2)
    • Spanish: Proficient (minimum B2)

    Experience Requirement

    • 2–4 years of relevant IT support or field engineering experience

    Benefits

    Why Join Us

    At Excis , your work makes a real impact. As an IT Support Field Engineer L2 , you will be part of a dynamic, hands-on team where your technical expertise directly enhances user experience, system reliability, and operational success in a mission-critical environment.

    We offer a supportive and collaborative workplace that encourages professional growth, continuous learning, and exposure to diverse technologies. xugodme You will work alongside skilled engineers, gain experience in high-availability enterprise operations, and contribute to solutions that support global clients.

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