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    Order Coordinator - Pinto, España - MediaMarkt Iberia

    MediaMarkt Iberia
    MediaMarkt Iberia Pinto, España

    hace 1 día

    MediaMarkt background
    Descripción

    Tus responsabilidades

    Misión del Puesto:

    Como Coordinador de Pedidos, tu objetivo principal es gestionar todos los aspectos de los pedidos de clientes y de reposición, centrándote en la satisfacción del cliente y la eficiencia operativa. Deberás tener un profundo conocimiento de la gestión de suministros para tomar decisiones sólidas que garanticen la disponibilidad y la mejor experiencia para el cliente. Responder de inmediato a consultas y quejas de clientes, coordinándote con los centros de distribución y de llamadas para mantener una comunicación efectiva y calidad en los pedidos es esencial para este rol.

    Principales Funciones:

    • Gestionar los pedidos de clientes y de reposición para asegurar la mejor experiencia para el cliente, registrándolos en el sistema y siguiendo su cumplimiento.
    • Monitorear la disponibilidad de productos y brindar transparencia en casos de cancelaciones.
    • Realizar análisis de cancelaciones para corregir problemas operativos que afecten la disponibilidad de productos.
    • Comunicar tendencias y problemas de stock.
    • Gestionar problemas y tomar decisiones centradas en el cliente.
    • Garantizar la capacidad del centro de distribución para cumplir con los objetivos y enviar pedidos completos y a tiempo.

    Perfil Requerido

    • Valorable título universitario o licenciatura en logística.
    • 5 años de experiencia en servicio al cliente o gestión logística.
    • Conocimiento de leyes, regulaciones y requisitos de ISO.
    • Experiencia con software logístico (ERP).
    • Habilidades comunicativas y resolución de problemas.
    • Experiencia con cartera de clientes y trabajo en equipos multifuncionales.

    Sobre la Compañía

    ¿Listo para unirte al futuro del retail? ¡Let's Go! En MediaMarkt, nuestra pasión por la tecnología nos impulsa a inspirar a nuestros clientes y equipo. Buscamos profesionales comprometidos en ofrecer la mejor experiencia de compra junto a un equipo excepcional en España.

    MediaMarkt es líder omnicanal en la distribución de electrónica de consumo y servicios en España y Europa. Formamos parte del grupo MediaMarktSaturn, con presencia en 13 países y un gran equipo de personas. En España, contamos con tiendas físicas, online, un Centro Logístico en Madrid y oficinas centrales en Barcelona. Nuestro compromiso es ser la opción de confianza para los clientes, adaptándonos a las nuevas tendencias y ofreciendo experiencias únicas y personalizadas.

    ¡Únete a nuestro equipo Let's Go y sé parte de una empresa comprometida con la innovación y la excelencia!

    Beneficios Adicionales

    Detalles del Empleo

    ​Ubicación: Pinto

    Departamento: HQ - Otros

    Nivel: Profesionales

    Tipo de Contrato: Tiempo Completo

    Horas de Trabajo: 40

    Persona: Solicitud de Empleo en Oficinas Centrales

    Reclutador: Arantza Sosa Añez


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