Business Analyst - Barcelona, España - Kantar XTEL

Descripción

We are currently seeking an experienced Application Maintenance Consultant to join our Global Application Maintenance team with a passion for technology, inquisitive nature, desire to understand how stuff works and with an excellent client-centric approach.

Would you like to work on international IT projects, providing global consumer goods clients with support on software solutions that helps them plan and execute trade promotion campaigns and improve sales and revenue?

Join us Deliver excellent customer experience through an SLA based service with the main goal of helping our clients solve tech support problems from the simplest to the most sophisticated.

This is an opportunity to thrive in a fast-paced but collaborative environment and make decisive decisions with a direct impact on consumers on a global scale


KEY CHALLENGES**:

• Serve as an Application Maintenance Consultant and provide functional support in the configuration of our platform.
• Be the first point of contact for the clients and respond to client inquiries through a ticketing system.
• Understand client business requirements and evaluate proposed solutions to facilitate discussions between the various technical groups.
• Develop and coordinate proactive maintenance initiatives based on industry best practices and statistical data trends.
• Assist in the definition, evaluation, and delivery of software corrective alternatives, including identification of business acceptable workaround.
• Plan, execute and coordinate system & integration testing.
• Define, support, and coordinate the release management strategy, in agreement with related Client policies.
• Compile, analyse and interpret statistical data and trends relating to service level and operational efficiency.
• Ensure contractual service levels and provisions are handled efficiently.

QUALIFICATIONS:

• Bachelor's / Master's degree in Computer Science, Engineering Management, MIS, Accounting or Business.
• Relevant CRM, ERP or related system experience.
• Comfortable working with both waterfall and agile methodologies.
• Background in FMCG commercial processes such as Trade Promotion Management/Retail Execution/Sales Force Automation is an advantage.
• Knowledge of data and system integration architectures as well as relational databases and ETL.
• Demonstrable experience in software lifecycle and design best practices.
• Good understanding of Service Level Agreement (SLA) concepts.
• Clientcentric approach, creative thinking and presentation skills.
• Excellent listening and interpersonal skills in (written and spoken) English, Italian is a plus
• Willingness to travel to work client side (up to 2030%).
• Eligible to work in Italy/EU without sponsorship.