CRM Advisor - Formentera - Manebí

Descripción

Client Advisor – Full Time | Manebí Store Formentera

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Manebí embodies the spirit of an endless summer: a spontaneous and carefree mood brought to life through our collections. From our iconic espadrilles—designed in Italy and handcrafted in Spain—to a complete range of easy-chic apparel and accessories, Manebí celebrates an authentic, sustainable Mediterranean style. Our collections, created using high-quality and ethically sourced materials, are designed to stand the test of time and accompany those who love to travel, embrace the sun, and live a cosmopolitan lifestyle.

For our store in Formentera, we are currently looking for a Full-Time Client Advisor.

Mission

The Client Advisor guides customers into the Manebí world, sharing the brand's heritage, values, and distinctive style. The role is dedicated to creating a complete and personalized look for each client, capturing their aspirations and enhancing their individuality. This position is crucial in ensuring high levels of customer satisfaction through excellent service and long-lasting relationships.

Key Responsibilities

• Welcome and assist customers throughout the entire purchasing journey, guiding them in selecting the products that best suit their needs.
• Actively drive sales through up-selling and cross-selling, contributing to the store's sales targets.
• Build and nurture positive customer relationships, making clients part of the Manebí Experience, also through digital tools and omnichannel communication.
• Manage daily store operations: replenishment, visual merchandising, opening/closing procedures, and inventory management.
• Ensure compliance with brand standards, GDPR regulations, and workplace safety policies.
• Effectively use digital tools to enhance processes and the overall customer experience.

Requirements

• 1–3 years of previous experience in Retail or Luxury, preferably in a similar role.
• Excellent knowledge of Spanish and English; Italian will be considered a plus.
• Strong aptitude for clienteling and teamwork.
• Problem-solving skills, adaptability, and flexibility with working hours.
• Passion for fashion and awareness of market trends (both online and offline).
• Excellent communication, interpersonal, and presentation skills.

Location & Working Hours

The position is on-site at our Formentera store. xugodme Please note that company accommodation is provided.