Senior Supervisor - Barcelona, España - Try Talent LLC

Try Talent LLC

Empresa verificada

Barcelona, España

hace 2 días

Publicado por:

Isabel García

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Descripción

Job Title:
Senior Supervisor

Starting Date:
April, 12-month Contract

Location:
Middle East (specific location undisclosed)

Hotel:
Anonymous

Job Description:

We are currently seeking a dedicated and experienced Senior Supervisor to join our hospitality team at an upscale hotel in the Middle East (specific location undisclosed).

As a Senior Supervisor, you will play a crucial role in overseeing daily operations, managing staff, and ensuring exceptional guest experiences across various departments of the hotel.

Responsibilities:

Supervise and coordinate the activities of staff across multiple departments, including front desk, housekeeping, food and beverage, and guest services, to ensure seamless operations and guest satisfaction.
Lead by example in providing outstanding customer service, addressing guest inquiries, concerns, and complaints promptly and professionally.
Assist department managers in training, coaching, and mentoring staff to maintain high standards of performance and professionalism.
Monitor and evaluate the performance of staff, providing constructive feedback and conducting performance reviews as needed.
Collaborate with department heads to develop and implement operational procedures, policies, and standards to enhance efficiency and guest experiences.
Assist in scheduling staff, managing payroll, and controlling labor costs while ensuring adequate staffing levels to meet operational demands.
Ensure compliance with hotel policies, procedures, and safety regulations across all departments.
Oversee the maintenance of hotel facilities, including common areas, guest rooms, and public spaces, to ensure cleanliness, safety, and functionality.
Assist with special projects, events, and initiatives as directed by hotel management.
Act as a point of contact for guests, providing assistance and resolving issues to ensure their satisfaction and loyalty.

Requirements:

Proven experience in a supervisory or leadership role within the hospitality industry, preferably in a hotel setting.
Excellent interpersonal and communication skills, with the ability to interact professionally with guests, staff, and management.
Strong leadership abilities, with the capacity to motivate, inspire, and guide team members to achieve goals and deliver exceptional service.
Exceptional organizational and multitasking skills, with attention to detail and the ability to prioritize tasks in a fastpaced environment.
Knowledge of hotel operations, including front desk procedures, housekeeping standards, food and beverage service, and guest relations.
Flexibility to work varied shifts, including evenings, weekends, and holidays, as required by the demands of the hospitality industry.
Fluency in English is required; proficiency in additional languages is advantageous.

Pay:
From 1,400.00€ per month

Work Location:
In person

Application Deadline: 15/03/2024