Customer Representative - Barcelona, España - Webhelp

Webhelp
Webhelp
Empresa verificada
Barcelona, España

hace 1 mes

Isabel García

Publicado por:

Isabel García

beBee Recruiter
Descripción

Advisor

Location

  • Barcelona, Spain***
    Description:Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day.
We are looking for an
English-speaking Customer Representative (Hybrid) to join one of our exciting projects.


What we offer you
You will be trained and constantly guided by your managers and your team.

You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.


Your benefits:


  • Full time 39 hours/week contract: Monday to Friday 15:00 to 00:00
  • Salary euros gross/year + up to 3000 euros gross/year in bonus
  • Great office location in
    Barcelona, opportunity to work from home some days
  • Friends hunting (referral) bonus
  • Full paid training about the company and the project you will be working on
  • Career development program and specialized courses

What you'll experience with us
As a
Customer Representative in our team, you will:

  • Provide first class customers satisfaction at all times and do whatever is necessary to support the customers following the provided guidelines.
  • Support consumers in the sales and after sales process by qualification of needs, product recommendation, after sales support and additional tasks that result in consumer satisfaction.
  • Forward, when not having the resolution for themselves, any escalations, and defined topics to the respective Client's brand units and / or contact persons.
  • Deescalate in case of complaint, offer solutions within Client's procedures, policies, or guidelines, or transfer to the Client's or designated partner for settling and resolution of nonstandard cases.
  • Ensure correct presentation of the Client's corporate images in all interactions representing its brand and generate consumer experience through outstanding service and personal care on all channels.

We'll be a great match if you:

  • Are proficient or bilingual in English
  • Are selfmotivated, team player, supportive person, outgoing and open minded
  • Have active listening/comprehension skills
  • Have very good written skills and customerfocused attitude
  • Have goal oriented attitude and time management skills
  • Have minimum knowledge Office pack + Keyboarding skills

If this sounds like you, join us

Who we are


We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.

Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.

In short:

You will be joining over passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day And we will offer you a fun and challenging job that will allow you to develop and grow.

**We are an equal-opportunity employer
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