Norwegian-speaking Customer Support Agent to beautiful Malaga - Murcia, España - Next Job Abroad

Descripción

The Customer Support Specialist is primarily focused on providing a highly customized and

personal experience for our client's customers.

Profile and knowledge:

This service includes technology onboarding/walkthrough products, software, and hardware configuration,

Internet-of-Things (IoT) setup, and troubleshooting, among other services.

The Customer Support Agents duties may include handling inbound and outbound calls to and from customers, acknowledging

customers' needs or issues, and providing helpful solutions to their challenges.

Document and record all activity and communication with customers over telephone and email, in the

appropriate client database

The support can be performed via different channels, Phone, email, chat etc.

The CSS is expected to provide our Clients Customer Experience journey support to our clients customers

(Training is provided)

Requirements:

●Minimum 1-year experience in customer service/support is an advantage ·

●Fluent in Norwegian written and spoken. Additional languages is a plus. Needs to understand

English as it's the internal company language.

●Ability to communicate effectively and with empathy on all required channels.

●Must possess excellent interpersonal skills.

●Must be patient and flexible and have the ability to quickly analyse a problem, develop and

implement and educate a solution.

●Computer-literate.

●The ability to stay calm when working under pressure

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Key Performance Indicators:

●Customer satisfaction (CSAT Score). ·

●Productivity/calls/chat sessions per hour. ·

●Average Call Abandonment Rate