Helpdesk Technician N1 - Huelva, España - SCI – Serviclients Informatica
Descripción
Huelva- Published on 03/11/2023
No
of vacancies:
1
Features
- Refer unresolved incidents to their corresponding group
- Information to users about planned actions, news and massive incidents that affect them
- Conducting user satisfaction surveys on closed incidents
- Documentation of incidents and feeding of the knowledge database for reference in analogous situations
- Updating and administration of the user database in the ticketing management tool
Requirements:
-
Minimum of 1 year experience in a similar position:
- Minimum intermediate degree studies in any of the IT branches
- Knowledge of ticketing tools
Modality
- Hybrid
Schedule
- LV: 4 days of intensive workday (from 7:30 a.m. to 3:00 p.m.), 1 day of split workday (from 8:30 a.m. to 1:30 p.m. and from 3:00 p.m. to 8:00 p.m.) and rotational Fridays (from 9 a.m. to 4:00 p.m.)
Salary
- Salary: €16,500 gross per year
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