- Create personalized and engaging learning experiences in collaboration with the Instructional Design team
- Effectively deliver structured learning solutions such as onboarding and soft skills training
- Develop training plans while minimizing operational disruptions
- Promote collaboration between the learning team and stakeholders
- Analyze metrics to measure training impact and identify areas for enhancement
- Provide training to the learning team on material/process updates
- Proficiency in Swedish and English
- Experience in delivering competency development activities
- Ability to influence senior stakeholders
- Minimum of 1 year in training and coaching
- Proactively seek opportunities for positive impact
- Comfortable working in fast-paced environments
- Initiative to understand business needs and drive solutions
- 3-5 years of experience in Customer Service or Telecommunications
- Familiarity with lean manufacturing concepts
Training Specialist - Girona, España - Amazon
Descripción
Who we are:
At Amazon, our goal is to become the most customer-centric company on earth. In line with this mission, our EU Customer Service Learning & Development team is dedicated to providing top-notch learning experiences to our employees.
You will play a crucial role in training and supporting employees across various locations to ensure they deliver exceptional service to our customers. Your main focus will be on delivering learning and development solutions to our Swedish Customer Service Associates.
As a SE Training Specialist, you will engage in a blend of remote learning activities within structured formal settings. Your responsibilities will include both crafting and delivering learning programs.
Key responsibilities:
BASIC QUALIFICATIONS
PREFERRED QUALIFICATIONS
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Our inclusive culture at Amazon empowers our employees to excel in serving our customers. If you require accommodations during the application process due to a disability, reach out to the Applicant-Candidate Accommodation Team during business hours.
Posted: April 26, 2024 (Last updated 3 days ago)