Manager, Escalation Management - Madrid - Confluent

The Customer Escalation Manager is responsible for leading the resolution of high-priority customer escalations while ensuring an exceptional customer experience throughout the escalation lifecycle. · This role serves as the primary point of accountability for escalated issues, c ...

We are seeking a Manager of the Escalation Management team to join our Global Technical Support organisation at Confluent. · Take accountability for direct reports and team members located across the EMEA, APAC, and AMER regions · Lead, coach and develop a team of Escalation Mana ...

We are seeking a Manager of the Escalation Management team to join our Global Technical Support organisation at Confluent. This is a remote leadership position responsible for overseeing a team of Escalation Managers within the global Escalation Management function.This role requ ...

We are seeking an experienced and highly analytical Sanctions Analyst to join our AFC Operations Department. In this key role, you will manage Sanction escalations and act as a primary point of contact (PoC) for Compliance Sanctions and MLROs. · At N26, we enforce international f ...

We are seeking an experienced and highly analytical Sanctions Analyst to join our AFC Operations Department.In this key role, you will manage Sanction escalations and act as a primary point of contact (PoC) for Compliance Sanctions and MLROs. · At N26, we enforce international fi ...

We are seeking an experienced and highly analytical Sanctions Analyst to join our AFC Operations Department.In this key role, you will manage Sanction escalations and act as a primary point of contact (PoC) for Compliance Sanctions and MLROs. · N26 is reimagining banking for toda ...

We are seeking an experienced and highly analytical Sanctions Analyst to join our AFC Operations Department. · Perform Sanctions Investigations & L2 Escalation Management · Serve as the main escalation point for sanctions alerts and complex investigations ensuring cases are thoro ...

We are seeking an experienced Sanctions Analyst to join our AFC Operations Department. · ...

The Senior Manager ensures the team's successful delivery and people outcomes by orchestrating capacity and workload planning. In addition to this role requires senior-level SAP project management expertise to lead and oversee complex SAP implementation or enhancement projects. · ...

The Support Engineer will play a key role within the Business Operations Organization at Mondia contributing to the stability and performance of Mondia Group's global customer services. · The Support Engineer will work closely with the support team to ensure efficient resolution ...

The Senior Manager ensures the team's successful delivery and people outcomes by orchestrating capacity and workload planning, maintaining delivery quality, managing performance and development, supporting hiring and the junior program. · ...

+The Support Engineer will play a key role within the Business Operations Organization at Mondia contributing to the stability and performance of Mondia Group's global customer services.+ · ++• Hands-on incident response+• Monitoring KPIs+• Supporting automation/classification/di ...

We are committed to a people-first approach Our teams enjoy a culture focused on prioritizing flexible work environment that empowers individual growth well-being and belonging We lead with our humanity driving business priorities alongside meaningful social community and societa ...

+ · We are a trailblazer in AI-powered Anti-Money Laundering (AML) solutions,+ · +Enhance trust in financial transactions, · +Ensure compliant and innovative business growth, · Nationality not specified+ · , Technical escalations - Resolve issues that are escalated from Tier 1 su ...

WearelookingforaTier2SupportEnginertojoinourgrowingGlobalSupportorganization.The ideal candidate will possess technical expertise, exceptional problem-solving skills, and the ability to work under pressure to provide outstanding service to our customers globally. · Technical esca ...

We're hiring a B2B Customer Support Specialist focused on business clients only (not end-consumers). You will handle operational and technical support related to international remittances, ensuring fast responses, strong follow-up, · and clear communication with partners.You will ...

+ Job summary · Are you ready to make an impact in a global food processing organisation? · JBT Marel is looking for an experienced and customer-focused Service Manager to lead and optimise our service operations in Iberia. · + BenefitsA key leadership role in a global organisati ...

We are looking for a Service Manager Engineer to join our team. As a Service Manager Engineer, you will be responsible for advanced incident investigation and resolution for customer-facing platforms. · Own and resolve L2-level incidents escalated from L1. · Act as incident owner ...

About Peak3 is an award-winning vertical SaaS provider enabling more relevant insurance protection through technology and ingenuity.We combine insurance core distribution and AI solutions delivering a step change in performance for insurers MGAs and intermediaries. · ...

The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. · ...

The Support Account Manager combines technical expertise with customer success skills to help clients achieve maximum value from NetApp solutions. · This role involves independently managing commercial and enterprise accounts, · Serve as the primary point of contact, · Act as the ...