HR Operations Representative Ii - Madrid, España - Ansys

Ansys

Empresa verificada

Madrid, España

hace 2 semanas

Publicado por:

Isabel García

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Descripción

When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation.

For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation.

From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys.

Take a leap of certaintywith Ansys.

Summary / Role Purpose

The HR Operations Representative II (M/F/D) is a key position within the HR and Payroll Service Delivery team of ANSYS' HR Services (HRS), a customer focused service organization that provides HR and Payroll services to employees across the Company.

The HR Ops Rep II will primarily support EMEA, with a focus on consistently delivering best in class HR related transaction services for Germany, Austria and Switzerland (DACH).This position serves as the first point of contact for customers (employees) contacting HRS and is responsible for working with the HRS staff and knowledge management system to resolve a broad scope of inquiries related to HR services.

The position leverages an innovative case management system for tracking requests and may transfer or escalate cases to other HRS parties for efficient issue resolution.

The primary goal of the HR Ops Rep II is to demonstrate effective issue resolution, ensuring high levels of customer (employees) satisfaction and operational efficiencies across HRS operations.

Key Duties and Responsibilities

Provide prompt assistance to customers (employees) for HR transactions while appropriately tracking and documenting inquiries within HRS' case management system.
Ensure HR transactional services are being delivered in a consistent and efficient manner, such as: new hires, terminations, transfers, promotions, personal and job data changes, position management.
Support administrative tasks in DACH including the preparation of employment contracts, contract supplements, termination and transfers letters, salary change notifications, employment testimonials and certificates, on and off boarding, reviewing and filing of documents electronically and organizing voucher benefits for employees' anniversaries, childbirth, marriage (if based in Otterfing review and dispatch incoming mail and physical filing)
Work closely with the local HR team for timely updates/changes to meet payroll deadlines.
Ensure HR data integrity by ensuring accuracy and consistency of data input audit HR data and troubleshoot irregularities, support data governance processes.
Conduct intake for all HR related inquiries and redirect /escalate to appropriate parties, as necessary (such as facilities and IT during on and off boarding).
Identify process improvement opportunities across endtoend HRS processes, and support process and technology driven business process reengineering initiatives.
Ensure timely resolution of cases and follow through cases to completion to provide best customer (employees) experience.
Support leave and absence management.
Provide work visa support to customers (employees) and support the required administration.
Inform updates of HRS' knowledge management solution to ensure latest information is included from an HR perspective.
Documenting and managing internal HR policies, procedures and processes based on local laws and regulations, maintain compliance.

Knowledge Management

SOPs/ Process Maps/ Quick Reference Guides/ BOT/Knowledgebases.
Manage tools for service delivery through systematic automation of HR capabilities augmented by Artificial Intelligence (AI), Robotic Process Automation (RPA), Machine Learning (ML), Cloud Technologies. Support system testing and deployment of new functionalities.
Create and maintain operational reports received via HRS' case management system.

Minimum Education/Certification Requirements and Experience

Bachelor's degree in Business Administration or a related field or equivalent relevant experience.
45 years of professional HR experience (desirable for Germany) with 23 years of experience in a customer (employees) service focused role.
Excellent communication skills, ability to work flexibly in a multinational work setup,
Fluency in English and German (verbal and written)
Strong service and customer orientation; with a high level of professionalism and discretion
Administrative orientation, organizational skills, attention to detail, accuracy, and problemsolving skills
Proficiency in computer skills (MSOffice)

Preferred Qualifications and Skills

45 years of experience in a customer (employees) service role in a shared services center with HRIS experience.
Relevant industry experience is a plus.
Some travel might be required.

At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, b