technical services professional - Valencia - beBeeDesktop

    beBeeDesktop
    beBeeDesktop Valencia

    hace 20 horas

    Título del trabajo: Information Technology Support Specialist

    Descripción

    Job Title:

    Information Technology Support Specialist



    About The Role:

    The ideal candidate will provide break fix, fault diagnosis and resolution for a range of desktop operating systems and platforms.


    This involves providing support, troubleshooting and applying desktop fault resolution for an approved application suite.


    Prior experience in Windows Desktop support is highly desirable as well as a basic knowledge of the Mac operating system to effectively support Apple PC users.


    Responsibilities Include:


    • Providing first/second-level contact and problem resolution for customer issues.

    • Working with vendors to remediate complex AV issues when necessary.

    • Maintaining ticket updates for all reported incidents.

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Valencia