Customer Service Team Lead for a Luxury Automotive - Barcelona, España - Blu Selection

Blu Selection

Empresa verificada

Barcelona, España

hace 3 semanas

Publicado por:

Isabel García

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Descripción

Tasks

Your responsibilities and impact as a Customer Service Team Lead will be: Leading a team of Customer Service representatives and acting as a link between agents and the operations management
Overseeing the overall team performance (meeting quality standards, SLAs, and KPIs)
Providing reports on workload trends, backlogs, and propose staffing requirements
Creating and maintaining a collaborative working environment
Cooperating closely with other team leads to enable mutual learning and overcoming systematic quality problems
Acting as a single point of contact for escalations and actively finding solutions

Requirements:

Skills, qualifications, and interests you need to succeed in this role: 3+ years of applicable team lead experience in a contact center, ideally in the automotive sector
Having people leadership skills, and the ability to inspire and develop teams
Having excellent communication skills, both verbal and written
Native in French and proficient in English (additional European language skills are a plus)
Having a proactive and wellstructured working style
Being flexible and able to adapt to changing environments

Benefits:

What ́s in it for you?
Competitive salary
Working in a fast paced and highly changeable environment
Helping to create the Customer Service Hub of one of the world ́s leading luxury automotive brands
Working in an inclusive, diverse, and international team
Possibility to partially work from home after the initial training months
Nonhierarchical work environment
Starting date: 15/02

Your future company

An innovative luxury automotive brand that is currently insourcing their Customer Service department. They have offices worldwide to cater for the needs of their international clientele. The Customer Service department in Barcelona will focus on a big part of the European Market.