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    • Customer Engagement Specialist Iberia Role - Madrid - Ds Smith

    Ds Smith
    Ds Smith Madrid

    hace 1 mes

    Default job background
    Descripción

    About Ds Smith
    Ds Smith is a leading provider of sustainable fibre-based packaging worldwide, supported by recycling and papermaking operations. We play a central role in the value chain across sectors including e-commerce, fast moving consumer goods and industrials.

    We are committed to leading the transition to the circular economy, while delivering more circular solutions for our customers and wider society – replacing problem plastics, taking carbon out of supply chains and providing innovative recycling solutions.

    The Customer Engagement Specialist will support the local market of DS Smith Packaging organization in the continuous improvement of relationships with our customers, creating positive experiences that underpin long-lasting partnerships through our Model to Serve.

    This core part of the role will be the bridge between Sales, Marketing and Design/innovation departments, bringing together expertise and knowledge from across the business to deliver superior Customer Engagement.

    • Develop and lead a local program of End-to-End Customer Engagement that reaches across the local market, supporting all clusters and business units, in line with Model to Serve, and which caters to specific local sales needs
    • Handle a wide range of workshops (1:1), physically, virtually and hybrid
    • Help organize and run larger workshops (1:many), webinars and multi-customer events, including the annual customer event
    • Own the localization of and be seen as the local market expert in trends & insights, including mega trends, packaging trends and insights within our prioritized categories and also in retail to e-commerce and sustainability
    • Manage, maintain, and update the physical space of Madrid's Customer Innovation HUB so that it remains dynamic, refreshed, and updated, including identification of new themes, content, creative ideas and technologies
    • Build content and compelling storytelling presentations based on relevant trends, insights, and best practices, and deliver them in a way that is informative, engaging and relevant to our customers' world
    • Support the SMI team on wider End-to-End Customer projects such as tender submissions, innovation and design storytelling, customer meetings, etc
    • Build strong relationships with sales leaders, sales teams and design & innovation teams across the region and the entire SMI organization, with dotted line reporting and accountability to Sales leadership
    • Integrate, contribute, and play a key role in the wider South Europe Marketing Team with the Marketing, Category Management, Innovation Squad and CE sub-functions, to collaborate on Regional projects, strategy and delivery
    • Collaborate with cross-Regional Customer Engagement colleagues within DS Smith, to participate in and contribute to the European Customer Engagement network, exchanging learnings and best practices

    About You
    A minimum of 3-5 years of experience in sales, marketing and/or brand management within FMCG companies, Retail, research companies or design agencies

    The ideal candidate will have a natural energy, proactivity and desire to help both Customers and colleagues succeed

    They will have strong communication and presentation skills, enjoy working collaboratively and creatively, with both Customers and colleagues

    They will have influencing and trust-building skills, being good at winning the confidence of both Customers and colleagues

    A good level of IT skills and an openness to embracing new digital technologies to run effective virtual/hybrid workshops and events with customers

    Fluent in Spanish and English. Portuguese will be a plus

    A valuable experience with Dynamics CRM and Photoshop

    An experienced/advanced user in Microsoft PowerPoint

    We offer a competitive salary package, outstanding career development opportunities, and a fast-paced stimulating international environment

    Location: Torrejon de Ardoz (Madrid) - (hybrid)

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