Junior Customer Support Representative - Valencia - Zoho Europe

    Zoho Europe
    Zoho Europe Valencia

    hace 1 semana

    Default job background
    Descripción

    Join Zoho Europe

    A dynamic and ambitious Customer Support professional looking to kick-start your career in the technology industry?

    About Zoho Europe

    Welcome to the fascinating world of Zoho, where innovation, efficiency, and customer-centric solutions converge to transform businesses across the continent.

    • We are a leading provider of cloud-based software and services.
    • Privately held and deeply committed to solving problems through global collaboration.

    We believe in experimentation, iteration, and following your instincts. Our organisation is at the forefront of empowering organisations of all sizes to thrive in the digital age.

    The Role

    We are seeking a dedicated Junior Customer Support Representative to join our team and provide exceptional support to our customers in the European market.

    1. Learn and master Zoho's suite of SaaS products to become a product expert.
    2. Assist European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance.
    3. Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.
    4. Maintain accurate and detailed records of customer interactions and resolutions.
    5. Contribute to the creation and improvement of support documentation.

    Requirements

    • Full professional proficiency in English and German Language (both written and verbal).
    • Basic understanding of software programs; prior experience with SaaS products is an advantage.
    • Ability to learn quickly and adapt to evolving product features.
    • Excellent problem-solving and analytical skills.
    • Comfortable working in an office environment.

    Bonus Skills

    • Proficiency in one or more European languages such as French, Spanish or Dutch.
    • Basic programming knowledge.

    Please note that it is important for the applicant to hold a national or EU passport, have a valid work authorisation and be within commutable distance.

    The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.

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