Customer Success Manager - Barcelona, España - AirDNA

AirDNA

Empresa verificada

Barcelona, España

hace 4 días

Publicado por:

Isabel García

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Descripción

AirDNA is looking for a self-motivated customer success manager to help grow our business.

With offices based in Denver, Colorado and Barcelona, Spain, AirDNA scoops up vacation rental data around the world and sells it to a wide range of customers from investment banks and hedge funds, to tourism boards and hotel groups, to vacation rental hosts and investors.

We live our company values of being hungry, happy and honest - people who want to live these values too are especially invited to apply.

The role will be working in partnership with our customers to understand their business objectives and KPIs and helping them achieve the best ROI possible from their investment in AirDNA products.

The CSM will have a strong ability to collaborate across Sales, Support and Product.

Here's what you'll get to do:

Drive improved retention, reduce churn across portfolio, onboarding, training and working with our customers to improve their ROI from our products.
Increase customer health by improving the adoption, training and usage of customers.
Be a customer advocate, excellent cross functional collaboration to deliver great customer outcomes.
Become an industry expert not only for STR but also within your segmented industry and set of clients.
Analyze the causes of churn and create action plans to minimize it.

Here's what you'll need to be successful:

Native or near-native English ability (French or Spanish a plus).
1+ years of professional work experience
Strong communication skills and ability to quickly become proficient with our products
Ability to build strong and lasting relationships with your clients
Propensity for identifying customers who have an opportunity to maximize their success and proactively create action plans and solutions
Skillful at creating long and lasting business relationships

Here's what you can expect from us:

Base Salary 30,000 euros
Targeted OTE up to 35,000 euros
62 days per year to work from anywhere
36 holidays per year
Health insurance with Sanitas (Vision + Dental included)
Continuing education stipend
Cobee card available for public transport, daycare, restaurants and health insurance
Individual growth plan to progress in the role
A fun and sunny office with big terraces
Talented international team and a vibrant work environment
Bottomup management: we listen to your ideas and implement them
Team building events
Dog friendly office

**The AirDNA Team
We're a tight-knit group who care about empowering the next generation of shared economy entrepreneurs. Life is never boring here. We're risk takers. We care about each other and lend helping hands all day, every day.

At AirDNA, we believe that a diverse team is a key part of building a great company. If you want to work with us, we want to hear from you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.