Service Coordinator - España - SP Industries

SP Industries

Empresa verificada

España

hace 2 semanas

Publicado por:

Isabel García

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Descripción

This role is responsible for a wide range of administrative tasks to support the
SP i-Dositecno Service Operation (although you will be part of a global service coordinator team and expected to work within that group).

This role is heavily reliant on excellent planning, IT, and communication skills.

Being a new position for this plant, you can help build a structure and create processes with the support of the already established global coordinator team.

Key tasks

Process and progress orders associated with equipment installation / commissioning, preventative and unscheduled repair and maintenance, and critical spare parts packages.
Maintain the Field service Master Schedule using FSM Scheduling software.
Creation, compilation, and completion of all Service Dept. related documentation tasks, prior to invoice.
Provide quotations for Service Dept. related activities.
Liaison with internal Sales, the customer, and distributors in relation to Service sales
Issue RMA numbers (Return Materials Authorisation) and associated documentation and communication with customer through to satisfactory outcome
Support technical enquiry tasking.
Triage and distribution of servicerelated requests to the correct team members for prompt resolution.
Manage and coordinate internal tasks with others Operation team members.
Assist management in ensuring performance goals are met.
Suggest and implement process improvements
Build and maintain business relationship with clients by providing prompt and accurate service.

Essential Skills:

Fluent in English and Spanish
Planning / scheduling / coordinating
Excellent communication skills
General IT skills
Ability to multitask

Essential Experience

5 years' experience of an administrative role in a manufacturing and technical service environment.
Experience of working in a technical environment with specific skills in planning, scheduling, and an awareness of technical sales.
Demonstrate great customer facing and organisational experience.
Ability to communicate at all levels.

Preferred Qualifications