English Speaking - Malaga, España - Webhelp

Webhelp

Empresa verificada

Malaga, España

hace 1 semana

Publicado por:

Isabel García

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Descripción

Location

Málaga, Spain
Language
English***
Description:
Why join us

Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day.

We are looking for an
English speaking -
Program Manager to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.

What we offer you
You will be trained and constantly guided by your managers and your team.

You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

Your benefits at Webhelp:
Fulltime contract, 39 hours/week: Monday
Friday from 09:00 to 18:00.
Competitive salary and performance bonus.
Medical insurance + Restaurant card.
Great office location in Benalmadena.
Friends hunting (referral) bonus.
Full paid training about the company and the project you will be working on.
Career development program and specialized courses.
Opportunities for a career abroad through the Webhelp International Mobility Program.

What you'll experience at Webhelp

As a

-
Program Manager in our team, you will:

Oversee the performance of key sales functions, provide guidance and assistance in the execution of functional responsibilities, help set objectives and achieve established goals.
Develop best practice documentation procedures and internal communication processes across sales teams and people within site and partner with other regional site leaders to evolve playbooks for incubating, launching, and scaling business processes.
Identify and communicate local market needs and drive issues to resolution, minimizing impact of potential issues as they arise.
Own and drive all project related activities to achieve quarterly/yearly sales revenue.
Coach, train & evaluate team leaders to monitor their teams daily & weekly performance. Regular interaction with client stakeholders, marketing, and OCP to maintain rhythm of business. Weekly, Monthly, and Quarterly Business Review with client stakeholders to report performance, insights, outlook, and help wanted for current and future quarters. Prepare sales analysis, reports and suggest improvements for internal & external management.
Maintain CRM hygiene & use it as a Single source of truth for forecasting, reporting & analysis purposes. Plan & execute incentive plans & team activities within the allocated budget.

We'll be a great match if you:

Are native or proficient in English.
Have minimum 10 years of technology related sales or business development experience.
Possess 4+ years of program management experience with proven track record of successfully leading teams of 20+ people including 4+ Sales Managers. Familiarity with modern sales techniques and tools preferred.
Have superior leadership skills with the ability to enable high performers to deliver and motivate underperformers to improve.
Can identify the key aspects of a potential opportunity, nurture the opportunity to close, engage channel partners as needed and manage the customer relationship through success.
Possess general knowledge of the IT industry, with the capacity to learn and retain knowledge about individual systems, processes, products and services quickly and accurately.
Share our values of commitment, unity, integrity, recognition, and WOW.

Don't meet every single requirement?

Who we are
Webhelp is a people-first company and a global leader in the BPO industry. With more than 100 nationalities, Webhelp Spain is one of the main multilingual centers of the Group. We focus on creating memorable customer experiences and developing business solutions adapted to each company. We enhance the value of the most innovative brands by combining intelligence and emotion to make business more human.

If this sounds like you, join us at Webhelp

Webhelp is an equal-opportunity employer

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