Desktop Support Engineer - Madrid, España - ESP Global

Descripción

Experience with user Support for WebEx ,VPN etc

• Basic knowledge of enterprise LAN and WAN setups and concepts

Desktop Support Engineer - Madrid, Spain
ESP Global Services are currently recruiting a

Desktop Support Engineer to join our team based at one of our valued customer sites in Madrid, Spain.


What About the Role:

Working as the Desktop Support Engineer you will provide on-site IT support resolving any desktop issues, maintaining hardware in line with defined operating procedures and within agreed contractual service levels, within a corporate environment.

What are we looking for?

Two to three (2-3) years of experience providing IT Infrastructure Deskside support which includes troubleshooting hardware, software, operating system issues and problems, and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.

End User Computing Support with Windows (Desktop Operating System) & knowledge and experience of supporting MAC devices.

• Should have good expertise in EUC tools, remote support tools, Microsoft Office and O36
• Experience with user Support for WebEx, VPN (Cisco Any Connect preferable), and mobile device management.
• Experience with desktop OS image installations and profile configurations.
• Handson experience in installing, troubleshooting, and fixing desktops, printers, laptops and other computer peripherals hardware problems.
• Basic knowledge of enterprise LAN and WAN setups and concepts

.

• Basic knowledge of Antispyware and Antivirus software.
• Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Experience with Service Management tools, preferably Service Now.
• Good to have awareness of the ITIL process of Incident, Change, Problem, and Service Requests.

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Proficient in verbal and written English and Spanish (
_a must_) to communicate with users confidently.

• Ability to work independently.

This role will be working Monday - Friday, standard business hours

ESP offers a basic salary of up to €24,000


Who we are
ESP Global Services has been providing customized IT support solutions to companies around the world for 30 years.

We offer daily support through a team of on-site engineers or responsive visiting engineers, service desk coordination of all your IT support requirements, or delivery of a specific project such as a change of system or a company-wide installation of new hardware, all tailored to the customer's needs.