Senior Customer Support Engineer - Barcelona, España - Build38

Build38

Empresa verificada

Barcelona, España

hace 2 semanas

Publicado por:

Isabel García

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About us:

At

Would you like to become part of our development team in Barcelona?_ We are looking for a

Senior Customer Support Engineer to join us

Here is a little taste of your challenge:

Work with our customers across a wide range of topics, from basic administration of our SDK to deep consultative conversations around design, optimization, and implementation.
Manage support cases from beginning to end.
Develop and maintain close relationships with our customers to help them be successful.
Provide technical support to different stakeholders (business teams, customers ).
Design and execute technical implementations and integrations with client systems.
Manage conversations with technical stakeholders from clients.
Be curious, always willing to learn, and always looking for ways to improve our products, processes, and culture.
Stay aware of emerging technologies and techniques that can be beneficial to the role and team.

Who are you? There is no set route to become part of Build38.

But to be successful in this role, this is the kind of profile we have in mind:

- +5 years working in a customer engineering role.

Software development experience using Agile development practices.
Intermediate knowledge of SQL, Python and NodeJS languages.
Experience working with Cloud and SaaS services for data ingestion, processing and storage.
Demonstrated experience building and leading technical product demonstrations.
Business acumen and strategic problemsolving skills to assist with customer requirements

Practically Speaking, what's in it for you: Optimized onboarding - for your optimal start and your customized induction
:

Optimized onboarding for your optimal start and your customized induction.
Enthusiastic team waiting to help you succeed.
Internationality three locations worldwide with employees on 3 continents.
Simplicity because we like to make it easy and practical.
Greenfield where you can explore and bring in your experience.
Wellknown customers from the German and international economy.
Beautiful office spaces in the heart of Munich and Barcelona 200m to Marienplatz in Munich or the Sagrada Familia in Barcelona with regular team/community events (breakfast, lunch, beers ).
Good transport connections easy to reach by public transport.
Attractive performancebased remuneration model as motivation for YOUR motivation.
Flexible working hours & Hybrid working