Groups & Events Manager - Málaga - Fairmont Hotels And Resorts

    Fairmont Hotels And Resorts
    Fairmont Hotels And Resorts Málaga

    hace 1 semana

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    Descripción

    Fairmont La Hacienda: A Luxury Resort in Southern Spain

    Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, Fairmont La Hacienda offers guests an exclusive resort experience. The luxurious 5-star hotel and branded residences showcase breathtaking sea views, providing a tranquil retreat for discerning travelers.

    Job Description

    The Groups and Events Manager is responsible for planning, organizing, and overseeing all operational aspects of group events, meetings, conferences, and social functions at the hotel. This role ensures the successful execution of events, from the initial inquiry to the event's conclusion, ensuring guest satisfaction, profitability, and smooth operations.

    Responsibilities:

    • Client Liaison and Relationship Building: Serve as the main point of contact for clients, from the handover of signed contract to event execution. Build and maintain strong relationships with corporate clients, event planners, and other group organizers.
    • Event Planning and Coordination: Work closely with clients to understand event goals, vision, and requirements. Provide venue tours, explain hotel facilities, and offer recommendations for event execution.
    • Event Execution: Manage all on-site aspects of group events and meetings, including overseeing setup, ensuring all equipment and services are in place. Supervise event staff and coordinate with various hotel departments to ensure smooth operations.
    • Budget and Financial Management: Assist clients in developing event budgets, ensuring that the event stays within financial parameters. Ensure accurate billing and invoicing for events, and handle payments according to the agreed-upon terms.
    • Marketing and Sales Support: Assist the Sales team with marketing efforts to promote the hotel's event spaces and services. Respond to RFPs and help reactive generation of new business opportunities for group and event bookings.
    • Team Collaboration and Training: Work closely with other hotel departments to ensure seamless service delivery. Lead event staff and ensure they are trained in customer service standards and event protocols.
    • Post-Event Follow-Up: Conduct post-event evaluations with clients to gather feedback and ensure satisfaction. Address any issues or concerns raised by clients after the event to maintain positive relationships and encourage repeat business.

    Qualifications:

    • Minimum of 3-5 years of experience in event planning, hotel sales, or group coordination.
    • Experience working in a 5-star hotel or similar hospitality setting is highly desirable.
    • Familiarity with event management software and hotel booking systems.
    • Strong communication and interpersonal skills.
    • Fluency in Spanish is required; additional proficiency in English is preferred.

    What We Offer:

    Competitive Salary and BenefitsDiscounted hotel rooms and food and beverage rates to employees at our sister properties around the globe.We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.Opportunity to develop your talent and grow within your property and across the world

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