Regulatory Case Specialist - Barcelona, España - Edreams Odigeo

Descripción

Job Title:

Regulatory Case Specialist About Us:
Join eDreams ODIGEO, the world's leading travel subscription platform and one of the largest ecommerce businesses in Europe.

With 20 million customers across 44 markets and 5 brands, we are a diverse team of over 1400 employees from more than 50 different nationalities.

What you will do:
Manage legal customer complaints such as consumer organization files, customer court cases, and regulatory consumer cases. Manage data protection consumer rights cases. Collaborate on coordinating Legal inquiries with Legal Counsels related to customer complaints to ensure excellent service.

Support other VIP tasks such as VIP and sensitive customer complaints, social care channels, and customer complaints addressed directly to CSM members.

Support VIP Communications projects by collaborating with the team members when required. Measure, analyze, and report on the results of initiatives.


Required Qualifications:
Background in Tourism will be required in your daily work. Used to work with CRM tools. Ability to work with Gsuite. Excellent writing and communication skills with a native level in Portuguese and a proficient level of English.


What you need to succeed:
Bring your unique perspective, speak up, and offer disruptive solutions.

Personal skills include being passionate for the travel industry, having a sense of judgement, tact, diplomacy, and crisis communication, analytical capacity, problem-solving mindset, and customer-oriented approach.

Additional valuable experiences and skills are listed.

What's in it for you? At eDreams ODIGEO, we offer a rewarding compensation package, continuous learning opportunities, career growth possibilities, flexible work arrangements, a dynamic and healthy environment, and a supportive work-life balance.

Join us and shape the future of travel. #J-18808-Ljbffr