IVD Medical Device Field Service Engineer - Bilbao, España - JAC Recruitment UK Ltd

Descripción

*Field Service Engineer (IVD Medical Diagnostic Equipment)

*Salary*Up to Euro 45K + 15% Bonus

*Job profile*A Japanese Global manufacturing company is looking for a field Service Engineer, who will install, repair, maintain, and relocate company's medical diagnostic equipment in the point of care and clinical laboratory environment, utilizing their technical knowledge of diagnostic systems.

*Duties and Responsibilities*\

• Perform service activities efficiently and effectively as requested (including but not limited to installation, operator training, preventive maintenance, testing, inspecting, troubleshooting, adjustments, calibrations, alignments and part replacement) and ensure on-going effectiveness.\
• Manage the territory of assigned equipment and parts inventory to meet customer needs and contribute to the sales of service products to meet revenue goals.\
• Ensure customer satisfaction and improve service outcomes by delivering speedy and high-quality service. Act as a trusted advisor to company's customers by understanding customer needs and providing appropriate solutions.\
• Provide feedback to the manager concerning performance anomalies encountered in the field and suggest recommendations for improvements.\
• Review service manual documentation to ensure accuracy and current revision levels and translate these documents into local language when the need arises.\
• Maintain Device History Records and monitor modification and software upgrade status.\
• Review failure trend analysis data for each product assigned. Identify failure trends and report them to management for resolution.\
• Maintain professional and technical knowledge pertaining to service activities described by attending educational classes as required and reviewing technical bulletins.\
• Maintain/Keep updated the stock so that it is ready to use in a customer visit.\
• Perform other duties assigned as the business may require.

*Qualifications*\

• Degree in Engineering or related fields.\ 2+ years' experience in the repair, maintenance, and installation of medical diagnostic equipment used in a laboratory setting (Urinalysis and Hb1Ac instrument experience

preferred).\* Soft skills such as communication skills, teamwork, time management, and problem solving English business level speaker.\* Able to lift and carry equipment up to 50 kg.\* Valid Driving License
*Location
Northern Spain

*Visa*Candidate must be eligible to work without any restrictions as no visa support given

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Job Types:
Full-time, Permanent


Pay:
Up to 45,000.00€ per year


Work Location:
In person