Customer Care Idioma Frances/ Inglés/ Español - Barcelona, España - Adecco

Adecco

Empresa verificada

Barcelona, España

hace 3 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

We are looking for someone passionate for delighting customers, a committed and proactive person who will have a transversal role within the Customer Care department.

The main functions will be related to customer service and claims management in two of our main business units: the International and the Spanish ones.

Schedule:

Full Time
Flexible working hours
100% Remote (they have a very nice office right next to Torre Agbar in Barcelona in case you want to work from there too)

Probationary period 3 months + indefinite term contract

Possibility to evolve his role with the maturity of our company and the growth of his skills + achieved goal
Flexible and good work environment
Salary 21k24k

Requisitos:

Key activities / responsibilities to perform:

Customer Service
Ensure customer satisfaction and provide professional customer support
Knowing our products inside and out so that you can understand the customer

- s needs and recommend solutions.

Discuss with customers on different channels and provide information on the company

- s products and services.

Offer information about coverage and price to prospective customers.
Responding promptly to customer inquiries.
Liaise with other departments and provide support to them.
Take the extra mile to engage customers.
Provide feedback to the management team on: the efficiency of the customer service tools, new customer needs, how to enhance any website/App value proposition.

Claims Support: