Account Manager - Barcelona, España - Shiji Group

Shiji Group

Empresa verificada

Barcelona, España

hace 2 semanas

Publicado por:

Isabel García

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Descripción

Company Description

Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, to food and beverage and retail systems, payment gateways, data management, online distribution and more.

Founded in 1998 as a network solutions provider for hotels, and later changed to a software provider for the whole consumer market, Shiji Group today comprises 5,000 employees in 80+ subsidiaries and brands, serving over 91,000 hotels, 200,000 restaurants and 600,000 retail outlets.

Shiji is committed to connecting the global business of hospitality.

We provide an integrated suite of technological solutions that empower hotel, retail, food, and entertainment companies to better connect with their guests.

To support our Shiji Europe, Africa, UK & Ireland, we're looking for a driven, self-motivated
Account Manager responsible for the strategic, commercial and operational success of customer accounts located in Europe.

Job Description:

Work with existing key and strategic customers to achieve ongoing revenue opportunities
Ensure account governance is maintained (Quarterly Reviews, Monthly Updates, Status calls, Events etc)
Communicate customer technical, product and business requirements with Shiji
Represent qualified customer business plans to Shiji's business management for inclusion in development plans and strategic alignment
Communicate progress of development, delivery and implementation project status when required
Have commercial awareness to handle and manage all customer initial inquiries
Ensure use of Shiji business tools to maintain record keeping of all relevant Shiji Shiji related business
Facilitate correct escalation procedures for all support and maintenance issues
Prepare regular updates and reports for internal and external consumption
Other ad hoc duties as required

Qualifications:

2+ years' Account Management experience within the Hospitality industry
Proven and successful negotiation and problemsolving skills in a customer facing role. Strong "farmer" personality type
Ability to identify great business opportunities and drive change
Experience working with, and managing, stakeholders and customers at all levels
A high level of accuracy and attention to detail is required
Excellent communication and interpersonal skills
Flexibility and adaptability in a fastpaced environment
Driven, selfmotivated, enthusiastic and with a "can do" attitude
Ability to travel nationally and internationally

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Fluent English & German required, other languages a plus
Additional Information

Challenging and creative technology environment with a great deal of freedom and responsibility
Feedback and initiatives are always welcome, you'll also get full ownership to help shape the company's future
Opportunity to grow inside the global organization and develop yourself both professionally and personally
Flexible working hours and a modern workplace in one of our multinational offices
Regular company Events & Entertainments as well as access to various locationbased benefits and Employee Assistance Programs