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    • ServiceNow Platform Architect Lead with English - Barakaldo, Vizcaya - Babel Profiles S.L

    Babel Profiles S.L
    Babel Profiles S.L Barakaldo, Vizcaya

    hace 3 semanas

    Default job background
    Descripción

    We are working with a global leader in the pharmaceutical and life sciences industry, renowned for their commitment to innovation and improving patient outcomes.

    They are looking for a senior Platform Architect to lead the design and management of their ServiceNow platform.

    Key Responsibilities

    • Develop scalable, secure, and maintainable solutions using ServiceNow modules like ITSM, ITOM, HRSD, IRM, CSM, App Engine, and Automation Engine.
    • Build and maintain the Master and Target architecture to guide development teams and foster a collaborative development environment.
    • Lead the creation of complex workflows, automation processes, and integrations within the platform.
    • Design and manage the strategy for integrating ServiceNow with other enterprise systems, including APIs, third-party tools, and databases.
    • Establish governance frameworks to ensure platform integrity, including compliance, security, and best practices for development and operations.
    • Collaborate with business leaders, IT teams, and ServiceNow administrators to gather requirements and propose tailored solutions.
    • Serve as the primary technical advisor for all ServiceNow-related projects and initiatives.
    • Mentor and guide developers, administrators, and team members on platform design and best development practices.
    • Ensure compliance with organizational processes (GxP, Qualification, etc.) and industry guidelines.
    • Identify opportunities for continuous improvement through automation, process optimization, and the effective use of ServiceNow solutions.

    Requirements

    • At least 10 years of experience in IT service management and architecture, with a minimum of 5 years in an architect role focused on ServiceNow solutions, architecture, and governance.
    • Strong expertise in ServiceNow platform architecture, ITIL processes, and governance frameworks.
    • Proven experience managing large-scale ServiceNow implementations, upgrades, and integrations across enterprises.
    • Expertise in ServiceNow modules such as ITSM, ITOM, ITBM, HR Service Delivery, Source to Pay, PA, CSM, Integrated Risk Management, and Creator Studio.
    • In-depth knowledge of the ITIL framework and its application within ServiceNow.
    • Demonstrated experience establishing and maintaining governance and best practices in multi-ServiceNow environments.
    • Experience designing and implementing at least two major ServiceNow solutions.
    • Strong understanding of ServiceNow platform architecture, CSDM data model, and development tools (Studio, Flow Designer, Automation Engine, etc.).
    • Familiarity with Agile and DevOps methodologies.
    • Excellent communication, leadership, and stakeholder management skills.
    • Strong analytical and problem-solving skills, with the ability to prioritize multiple initiatives.
    • Experience working in a GxP environment is a plus.
    • Relevant ServiceNow certifications (e.g., CMA, CTA, CIS-XXX).
    • Proven leadership abilities to guide teams and drive successful project delivery.
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